Gotta Vent, Ackkkkk!! (warning long)
The day was going very nicely, sunny day and enjoyed a walk in the park with hubby and the dog...then I took off by myself to do some shopping at the local Kroger supermarket.
Well, one of the things we buy when on sale $1 each is plain 2 liter seltzer water. Instead of lugging it home all the time, I try to buy as many as I can when they're on sale, and keep them in the pantry. We go through quite a bit, because we both drink it daily, throughout the day, as it is sodium, caffeine and sugar free...and we like it better than plain water.
Unfortunately, a lot of times when it's on sale for 10 @ $10, they don't even have 10 on the shelf to buy, most I could ever get was 18 a couple of times. I'd rather bring it all home in one trip, and then forget about buying any more for awhile. So, today, they had a lot on the shelf, almost thirty. However, it was on the top shelf, and after reaching what I could by stepping on the empty bottom shelf and jump-reaching, I went to the nearby woman assistant manager, and asked for help getting the rest down. I already had around 15 in my cart.
Well, she tells me that I have enough, and she needs the rest as restock, for other customers. I told her that there was no limit, and I wanted all that was there. So, she takes off to see if she has any more for me in the back. Blood pressure starting to rise :mad2:, I started to climb and reach for more on my own, and was able to reach 5 more. She comes back and says she has no more, and all I can have are what's in my cart, blatantly refusing to assist me in reaching and purchasing product that was on their shelf.
Well, I started to argue with her, and tell her that if they have a problem with their stock, they should either put up a sign specifying an item limit, or keep what they refuse to sell in the back room. She said she needed them as restock, and that was all I could have...I demanded to see the Manager.
This joker comes over and says that I need to understand their side of the story. That Canada Dry is a small vendor, and their not always able to get more easily. I told him that's his problem, I've been shopping at their stores for almost 40 years, and I'm not taking a back seat to other customers because they failed to put up a limit posting, or manage their stock properly.
Then, he insults me by saying that some people buy a lot of things and sell them at another store for more money. I told him to check my store card and see that I'm a customer, not a store, and look at the thousands of dollars I've spent there over the years. I told him I wasn't going to play any games, I wanted to make one shopping trip, get what I need, and not come back 3 times for one item.
When he said no, I told him that it was outrageous, that in all my years I have never been denied to buy product that was on a store shelf. I took his full name and told him I'd be making a phone call. When I got home, hubby said they'll probably just take my phone call, hang up and forget about it.
Well, on the receipt, was a customer satisfaction survey URL, to give feedback online. Well I gave my feedback, and got that off my chest. I'm back to normal now, but with all the mistakes they make in those stores, overcharging errors at the registers, I didn't have much tolerance for this BS I was being handed.
I would've respected a limit restriction if posted, or understood if there was a blizzard snowstorm, and all the shelves were being emptied by panicked people. Had I been able to reach them all, I would have proceeded through the check-out without incident. They'll likely never have that amount on the shelf again, but if they do, I will be using the second shelf from the floor to stand on and reach for my own soda, without any help or "assistance" from them...live and learn I guess.
. Of course there is 80 per cent chance of rain today. Not stacking up for a fun day! Thank goodness my knee has improved to the point that I can make it around WW without using one of those stupid scooters.
