With each level of insurance, you are paying for all those who process it, review and set up plans.
I worked in insurance on many aspects and was generously paid for little work.
During the roll out of the aca, I worked for a blue cross plan
Many people who were to process the enrollees. due to people making several accounts and trying to find a plan, we had people who had duplicates and triplicate applications. Processors told supervisors if they sorted to eliminate the duplicates or have them all together, we would need half the staff.
We were told "we do not know they are duplicate". I guess the exact same names address DOB and SSN were pure coincidence




.
we had to contact person after managers finally caught on took days to hear back then some went back on website and managed to sign up for 2 more times and put the process back to step one....
I opened incoming mail and routed many items could have been cleared up ASAP but nope put into a pool of people who cherry picked and took their sweet time. It was a joke how it was run.
One guy was wrongly listed as woman and that was a problem to have some procedures paid for.
The guy sent in photo of driver's license had passport finally a very graphic photo to prove him point...lol
It was a simple change on computer of would take 2 minutes they had a conversation lasted a half an hour. They were upset it would show a mistake on their part.

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Many other letters after covered person had DIED and insurance was notified but yet the premiums still on auto pay felt bad for families that got so much run around to just fill three lines on computer to stop it.
Each application or adjustment went thru 3 layers of people who also had time to knit and watch movies at their desk seriously. The other side of claims was worse.
I quit shortly after that ....
The days were filled with snacks or candy provided by company and many cheerleader type rallies. lol
If you are paying 15 ppl from insurance company before you even saw the DR it adds up. That is why they are fighting price transparency so hard.