A good many years ago, round about 1995, I remember stopping into a gas station to fill up and get a cup of coffee. I was on my way to see a friend. The day was bright and rather agreeable.
I went into the station, got my coffee, and asked the clerk for 20 dollars of gas. That would totally fill the tank. All good.
As I walked out, I grabbed the gas pump and filled the Ford, while sipping the warm brew. As I finished, I noticed an older gentleman struggling with the hose for his gas. He didn’t realize he was trying to fit a diesel hose into his non-diesel car. They don’t fit in there for a reason. I figured he was in his late 60s by his confusion and demeanor. I was 36, my life ahead of me.
The guy was fuming, frustrated, swearing. I walked over to him. He said, “Do you work here.” I said, “No. Can I help you?” He told me the “damn hose doesn’t fit.” I told him it was the diesel hose and he yelled, “Why don’t they say so?”
I felt bad for the guy. It was obvious to me that he pulled up to the diesel pump – but he didn’t notice. He was thrust into a world he didn’t comprehend, and he was frustrated.
It is now 2023 and I am that guy. Just yesterday, I stopped for gas on my way to my part-time job as an Academic Coach at a learning center. I coach the youth of Southern Georgia how to get good marks on the SAT. Such things are no longer taught in public schools – for reasons that will go unattended in this narrative.
I stopped into the gas station for a cup of coffee. I figured I would splurge a few bucks for the warm brew. Instead of a coffee pot or a simple coffee dispenser I was faced with what seemed to me the dashboard of a space shuttle. This new-fangled coffee kiosk threatened me with a 10-step process to retrieve coffee. It was so needlessly complicated – like a modern-day Rube Goldberg apparatus. All I saw were arrows and dozens of choices that required different decisions. There was no identifiable sprocket for the coffee. Nothing made sense. I broke into a cold sweat. Guys behind me were waiting. I had no concept of how to handle the machine. Nothing made sense. Each decision led to a slew of offshoot decisions – each needlessly more complicated than the rest.
I shouted, “I just want a cup of coffee.”
Finally, a bedraggled elderly black man – his tattered rags askew – walked me through the process. I felt as if I was on another planet, and everyone knew how things worked – but me.
I thanked the guy and went on my way. Scared and bent, I went into the Sylvan Learning Center to tell the youth about grammar. They don’t know about it. It’s all NEW to them.