My car insurance company automatically renews my policy every 6 months.
This morning, I got an e-mail with my renewal - for DOUBLE the premium. There were no changes, no tickets, no claims.
I phoned them, all ready to do battle. The woman explained that I didn't respond to a previous e-mail asking me for my mileage, so they put me down as driving whatever "average" miles they decide is average - & charging me, accordingly.
I explained that I never received any such e-mail & what right do they have to just double my premium based on their fabricated assumption?
I also said that was a good way to lose a paying customer - I started shopping elsewhere as soon as I read the e-mail.
She immediately apologized & reassessed my premium for what it was originally.
Yeah.........keep trying........
This morning, I got an e-mail with my renewal - for DOUBLE the premium. There were no changes, no tickets, no claims.
I phoned them, all ready to do battle. The woman explained that I didn't respond to a previous e-mail asking me for my mileage, so they put me down as driving whatever "average" miles they decide is average - & charging me, accordingly.
I explained that I never received any such e-mail & what right do they have to just double my premium based on their fabricated assumption?
I also said that was a good way to lose a paying customer - I started shopping elsewhere as soon as I read the e-mail.
She immediately apologized & reassessed my premium for what it was originally.
Yeah.........keep trying........