Complained About Gritty Tea

[debodun]

The last box of tea I purchased left a gritty residue in the bottom of the cup. I sent a message to the company through their web site. Now they want a picture of the residue and for me to send them back the box with any unused teabags.

 

[dilettante]

Might be inevitable. I heard that companies sweep off the large bits to repackage and sell them under designer labels to the hipster market, then bag up what remains for the hoi polloi.

 

[PeppermintPatty]

If I suggest to just buy another box of tea, will it be considered cynical & sarcastic ?

 

[debodun]

I will get more tea but not that particular variety.

 

[Murrmurr]

I suspect some teabag producers are using cheaper materials to increase profits for investors. Probably the ones with the most investors.

 

[CallMeKate]

I've had residue left in my cup ... always and for decades. Never considered that it wasn't just a natural part of the brewing process. Oh well, it never hurt or "kilt" me, so I don't plan on changing brands.

 

[hollydolly]

I drink a 150 cups of tea a day... NO residue.....

 

[jet]

I drink a 150 cups of tea a day... NO residue.....

how many visits to the loo a day lol

 

[Jules]

Now they want a picture of the residue and for me to send them back the box with any unused teabags.

Are they paying for the shipping.

 

[CallMeKate]

Oooops, you use bags... my AI answer was for leaves. But it's perfectly normal. I'll keep looking.
EDIT:
"Why is there brown stuff in my tea?
The brown residue you see at the bottom of your cup is caused by pulverized leaves in your tea. You'll mostly see this in loose leaf tea and regular tea bags."

 

[debodun]

Are they paying for the shipping.

I am awaiting a reply from the company.

 

[debodun]

I expect some residue with any brewed tea, but this is gritty - like fine sand. Not very pleasant between teeth.

 

[CallMeKate]

I expect some residue with any brewed tea, but this is gritty - like fine sand. Not very pleasant between teeth.

Ah... okay, very different then. Yes, residue is always normal, but the sandy grit I haven't had. I hope they'll resolve this for you quickly!

 

[hollydolly]

how many visits to the loo a day lol

just one.... I'm typing from the loo now...

 

[againstthegrain]

The last box of tea I purchased left a gritty residue in the bottom of the cup. I sent a message to the company through their web site. Now they want a picture of the residue and for me to send them back the box with any unused teabags.

It's good to see a company take the complaint about quality seriously.

 

[debodun]

Today I received a coupon for a complimentary box of tea and a return address sticker to send back the unused bags. Looks like I'll have to go to the post office to get a shipping container.

 

[Devi]

Seems like a good company if they're going through all that to make good on your purchase, Deb.

 

[debodun]

It's a well-known brand.

 

[debodun]

I mailed back the unused teabags with their carton this morning. I thought the shipping envelopes were free, but the PO charged me for it!