Details of Domestic Disasters

Della

Well-known Member
Location
Ohio
Wednesday morning: I turned off the vacuum and wondered why I heard water running in the kitchen. Walked into the kitchen to see water gushing from under the sink like Niagara Falls. It was hot water, searing my sock feet and clouding my glasses, so I couldn't see exactly where it was coming from or where to turn the water off.

Turns out the plastic line from the hot water tank to the sink had broken. Later, I found out the turn knob was behind the garbage disposal where it couldn't be reached without crawling under the sink.

I called my husband where he volunteers. The receptionist didn't know who I was as we've had a marriage long understanding that we don't call each other at work. I eventually got hold of him and he drove straight home (7 minutes) looked at the situation and turned off the main water line in the garage, behind the water tank. He said I never would have been able to turn the lever even if I'd known where it was.

The water was then about two inches deep in the kitchen and had gone through doorways and under walls to flood about three feet into, the living room, dining room, master bedroom and hallway.

We had this house built for us 17 years ago. It's our pride and joy after waiting through 22 years of Air Force life living in apartments and rentals. We take really good care of it, never wear shoes in the house, I vacuum almost daily, etc.

We were stunned, but we started right in working. He got a shop vac and I started with towels -- sopping and wringing.
All day Wednesday and Thursday.

Friday 2 A. M.: I lay awake thinking the plywood flooring under the wet carpet pad would probably rot and the interior walls would fall down and we'd all die, when the thought came to me, "We have homeowners insurance." We'd been paying premiums all those years and I think in the back of our minds it was just for fire.

Friday morning: Called Nationwide. They were so nice. They immediately started our claim and most importantly, worth years of premiums, was they connected us with a "Mediator" and "Reconstruction Contractor" in our area. People we didn't know existed.

Saturday morning: They came and used a gadget to see where the water was under our carpet which was now dry on top from all our hard work. Lifted the carpet and rolled it back about four feet, cut out the wet pads and set around seven industrial fans and one huge dehumidifier to dry it all up. When it's all dry, the reconstruction people will put in new pads, put back the carpet, replace the baseboards and kitchen kick boards, paint as needed.

Sunday morning: About to go mad from the fan noise, but so relieved I could cry, just to have it in someone else's hands and to know we wont all die of mold disease or something worse.

Now I can go back to worrying about Covid and wild hogs.
 

Suggestion: Replace the water line with stainless steel braided line like what's used on indoor washers. The steel braiding contains the leak so water doesn't flood the house. It's not expensive.
Another option: they make valves that automatically shut off the water when they detect a leak.
 

Wednesday morning: I turned off the vacuum and wondered why I heard water running in the kitchen. Walked into the kitchen to see water gushing from under the sink like Niagara Falls. It was hot water, searing my sock feet and clouding my glasses, so I couldn't see exactly where it was coming from or where to turn the water off.

Turns out the plastic line from the hot water tank to the sink had broken. Later, I found out the turn knob was behind the garbage disposal where it couldn't be reached without crawling under the sink.

I called my husband where he volunteers. The receptionist didn't know who I was as we've had a marriage long understanding that we don't call each other at work. I eventually got hold of him and he drove straight home (7 minutes) looked at the situation and turned off the main water line in the garage, behind the water tank. He said I never would have been able to turn the lever even if I'd known where it was.

The water was then about two inches deep in the kitchen and had gone through doorways and under walls to flood about three feet into, the living room, dining room, master bedroom and hallway.

We had this house built for us 17 years ago. It's our pride and joy after waiting through 22 years of Air Force life living in apartments and rentals. We take really good care of it, never wear shoes in the house, I vacuum almost daily, etc.

We were stunned, but we started right in working. He got a shop vac and I started with towels -- sopping and wringing.
All day Wednesday and Thursday.

Friday 2 A. M.: I lay awake thinking the plywood flooring under the wet carpet pad would probably rot and the interior walls would fall down and we'd all die, when the thought came to me, "We have homeowners insurance." We'd been paying premiums all those years and I think in the back of our minds it was just for fire.

Friday morning: Called Nationwide. They were so nice. They immediately started our claim and most importantly, worth years of premiums, was they connected us with a "Mediator" and "Reconstruction Contractor" in our area. People we didn't know existed.

Saturday morning: They came and used a gadget to see where the water was under our carpet which was now dry on top from all our hard work. Lifted the carpet and rolled it back about four feet, cut out the wet pads and set around seven industrial fans and one huge dehumidifier to dry it all up. When it's all dry, the reconstruction people will put in new pads, put back the carpet, replace the baseboards and kitchen kick boards, paint as needed.

Sunday morning: About to go mad from the fan noise, but so relieved I could cry, just to have it in someone else's hands and to know we wont all die of mold disease or something worse.

Now I can go back to worrying about Covid and wild hogs.
Gone are the days when companies can just screw you with impunity. Thanks to being able to post reviews online about bad managers and bad companies, we now have some recourse when somebody provides bad service. Some call it "cancel culture," but those are mostly the people who get caught doing bad things and don't like it when they're outed.

So now, we have more good experiences with contractors and insurance companies, like you described. :)
 
One of life’s little adventures. Glad you are back to normal. Mine wasn’t that bad. I went into the basement last year to do laundry and heard a hissing sound like running water. I got a little closer and the 16 year old water heater had sprung a leak and started going all over the floor. It apparently had just happened a little before I went into the basement so I got really lucky.
 
Friday 2 A. M.: I lay awake thinking the plywood flooring under the wet carpet pad would probably rot and the interior walls would fall down and we'd all die, when the thought came to me, "We have homeowners insurance."
So finally all the worrying we do as we try to fall asleep produces positive results! Now I'm wondering what my home insurance covers, I knew about it covering hail but not covering flood. But maybe I don't want to find out all the disasters it covers because then I'll start worrying about new horrible house problems.
 
Wednesday morning: I turned off the vacuum and wondered why I heard water running in the kitchen. Walked into the kitchen to see water gushing from under the sink like Niagara Falls. It was hot water, searing my sock feet and clouding my glasses, so I couldn't see exactly where it was coming from or where to turn the water off.

Turns out the plastic line from the hot water tank to the sink had broken. Later, I found out the turn knob was behind the garbage disposal where it couldn't be reached without crawling under the sink.

I called my husband where he volunteers. The receptionist didn't know who I was as we've had a marriage long understanding that we don't call each other at work. I eventually got hold of him and he drove straight home (7 minutes) looked at the situation and turned off the main water line in the garage, behind the water tank. He said I never would have been able to turn the lever even if I'd known where it was.

The water was then about two inches deep in the kitchen and had gone through doorways and under walls to flood about three feet into, the living room, dining room, master bedroom and hallway.

We had this house built for us 17 years ago. It's our pride and joy after waiting through 22 years of Air Force life living in apartments and rentals. We take really good care of it, never wear shoes in the house, I vacuum almost daily, etc.

We were stunned, but we started right in working. He got a shop vac and I started with towels -- sopping and wringing.
All day Wednesday and Thursday.

Friday 2 A. M.: I lay awake thinking the plywood flooring under the wet carpet pad would probably rot and the interior walls would fall down and we'd all die, when the thought came to me, "We have homeowners insurance." We'd been paying premiums all those years and I think in the back of our minds it was just for fire.

Friday morning: Called Nationwide. They were so nice. They immediately started our claim and most importantly, worth years of premiums, was they connected us with a "Mediator" and "Reconstruction Contractor" in our area. People we didn't know existed.

Saturday morning: They came and used a gadget to see where the water was under our carpet which was now dry on top from all our hard work. Lifted the carpet and rolled it back about four feet, cut out the wet pads and set around seven industrial fans and one huge dehumidifier to dry it all up. When it's all dry, the reconstruction people will put in new pads, put back the carpet, replace the baseboards and kitchen kick boards, paint as needed.

Sunday morning: About to go mad from the fan noise, but so relieved I could cry, just to have it in someone else's hands and to know we wont all die of mold disease or something worse.

Now I can go back to worrying about Covid and wild hogs.
Just had something like that happen a few months ago in my basement. The whole basement had filled with at least 3-4 inches of water. The water company came and turned off the water. My son and I used 2 submersible pumps to get rid of the water. The remediation company came the next day and measured how much the water had traveled up the wall with some meter that has two prongs on it. They found that the water had traveled up the wall several inches, and they had to cut all the drywall in the basement up 2 feet high. They mopped the floor with an antimicrobial and had fans running down there for several days, drying not only the walls, but the floor. Everything had to be dried. They closed off the downstairs with a container so the dust didn't come to the upstairs. Carpeting on the stairs had to be replaced because once that gets wet...you don't know if it's harboring mold. My insurance covered everything once I paid my deductible. It took 3 weeks to finish the job. I'm happy with the results. Happened from a connecting pipe entering the house and the plumber replaced it with a new, better one. Make sure they clean and dry everything!
 
Oh, Palides, I'm so sorry. Our restoration man was describing just your sort of situation as the sort of thing they see often. Cutting away the drywall! Three weeks! Ewww. My dog and I never really relax when strangers are in the house.
 

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