Do you think customer service will return....

J

Jeni

Senior Member
I have in this last year come into contact with many situations where " well Covid has caused issues" is being used everything even for items not even related..... an excuse for poor service /poor planning and just doing a half-a** job.

I set up an account with Bank over phone with customer service......... everything up and running and great in 2 days ......
This bank had an open online item that was taken down................. but it showed back up they said "do it through here" .... so as I had another adjustment to do...so I tried online......
NOW over a week later still not working correctly ..... I called in twice first was told "it is processing be patient" ...... then they finally were honest saying "It was not on my part but a whole team is trying to trouble shoot why the system failed "............. so a 10 minute call to one customer service operator would cost them much less in labor ........... then a team of IT trying to find why their simple try this process does not work......
Sending me a survey of how did we do was a HUGE mistake as they know now ...............
and will get yet another call on Tuesday.

On going issue with IRS, finally got a real person on phone who agreed i was correct but was no help and suggested writing a letter to a different department ...... Seriously?
I posted in diary section a power outage voice mail I received after a big storm left many without power said " we are working on this it goes slower following our Covid guidelines."...... "but if you still have no power ask a friend if you can stay with them or if you are working from home try using wi-fi at a cafe or library " :rolleyes:
Did they think that through ?

They are going slower following mandates but it is OK ....... for you to stay with others and since cafes and libraries are closed that advice was worthless .....
what person came up with that great solution? Perhaps corporate communication is NOT their calling....:)

I do not want a big depression in economy etc but honestly a downturn often makes places look hard at staff ...........and see who is doing it and who simply should be on their way........
 

It won't improve until competition returns. As long as we must deal with a only few big giants - whatever the service they provide - it will only be as good as the customer demands and if we have no other option, we must remain their customers.

Comcast is a good example. I was midway a move to a large apartment complex and learned that if I wanted to live there and have TV, internet, etc. I must have Comcast. No exceptions.

It was a fairly new complex and Comcast had installed initial wiring (saving in building costs) but in return the owner had to guarantee Comcast or nothing for all residents. Satellite dishes were not allowed so in spite of long standing service issues (No. 1 on Worst Service Provider List) they were top provider in the area as many of the newer apt complexes and outlying existing communities were ether built or had wiring up-grade with Comcast help insuring their customer base forever.
 
gennie said:
It won't improve until competition returns. As long as we must deal with a only few big giants - whatever the service they provide - it will only be as good as the customer demands and if we have no other option, we must remain their customers.

Comcast is a good example. I was midway a move to a large apartment complex and learned that if I wanted to live there and have TV, internet, etc. I must have Comcast. No exceptions.

It was a fairly new complex and Comcast had installed initial wiring (saving in building costs) but in return the owner had to guarantee Comcast or nothing for all residents. Satellite dishes were not allowed so in spite of long standing service issues (No. 1 on Worst Service Provider List) they were top provider in the area as many of the newer apt complexes and outlying existing communities were ether built or had wiring up-grade with Comcast help insuring their customer base forever.
Click to expand...
that really is awful .... i find many of these "deals" made are from providers that are sub -par as they like a captive audience.
 

Could be cutbacks due to covid-19 cause cutbacks in service related needs. Like health care providers stretching available workforce people in industry to cover for the cutbacks is a side effect of something totally unexpected.

It's not an excuse for poor service just an opinion on why delays & inefficiency is happening now.
 
Knight said:
Could be cutbacks due to covid-19 cause cutbacks in service related needs. Like health care providers stretching available workforce people in industry to cover for the cutbacks is a side effect of something totally unexpected.

It's not an excuse for poor service just an opinion on why delays & inefficiency is happening now.
Click to expand...
Yes there are real industries / sectors that this is creating a issue. Just not everyone

My thing is it is fast becoming an excuse for any or all slow or bad services.

Example happened to friend ....... a bill was returned to a group stating "address incorrect" so what did office do ...
call to confirm address? ....... Nope..... they said "can't call out can only get calls because they are working from Home " .........so they sent to Collection company ........ that is not excusable.......... this person has been fighting a bad mark on collection because they did not call to verify address?
Someone had to open mail in the office ..maybe they have a phone there for this sort of instance? .......as mail would not go to the workers home......
no one knows how to dial out ?.............or after this issue arose think "hey maybe we need a way to avoid this" .........by simple process like making a phone call.
They will fall back on "it was Covid ......" because far too many will say OK no problem..... regardless of what they have to do to correct items.
 
Last edited:
On the other hand, I like the idea that just maybe, I could blame COVID-19 for:

1. Running a stop light
2. Driving too fast
3. Oversleeping
4. Anything else I would not get away with under normal circumstances

:ROFLMAO:

Tony
 
Blame it on those young honeys wearing all those masks & their male counterparts (the bros) who love to give their "High Fives." Service in most places just really sucks. However, I got a little bit of my own revenge. I phoned my local paper & trying to cancel on the internet for weeks & told them, "I want to cancel my subscription due to Covid-19." I figure that both of us can play their little game. LOL
 
Jeni said:
I have in this last year come into contact with many situations where " well Covid has caused issues" is being used everything even for items not even related..... an excuse for poor service /poor planning and just doing a half-a** job.

I set up an account with Bank over phone with customer service......... everything up and running and great in 2 days ......
This bank had an open online item that was taken down................. but it showed back up they said "do it through here" .... so as I had another adjustment to do...so I tried online......
NOW over a week later still not working correctly ..... I called in twice first was told "it is processing be patient" ...... then they finally were honest saying "It was not on my part but a whole team is trying to trouble shoot why the system failed "............. so a 10 minute call to one customer service operator would cost them much less in labor ........... then a team of IT trying to find why their simple try this process does not work......
Sending me a survey of how did we do was a HUGE mistake as they know now ...............
and will get yet another call on Tuesday.

On going issue with IRS, finally got a real person on phone who agreed i was correct but was no help and suggested writing a letter to a different department ...... Seriously?
I posted in diary section a power outage voice mail I received after a big storm left many without power said " we are working on this it goes slower following our Covid guidelines."...... "but if you still have no power ask a friend if you can stay with them or if you are working from home try using wi-fi at a cafe or library " :rolleyes:
Did they think that through ?

They are going slower following mandates but it is OK ....... for you to stay with others and since cafes and libraries are closed that advice was worthless .....
what person came up with that great solution? Perhaps corporate communication is NOT their calling....:)

I do not want a big depression in economy etc but honestly a downturn often makes places look hard at staff ...........and see who is doing it and who simply should be on their way........
Click to expand...
I definitely do not think good customer service will return. Everything is being run by impersonal policy and that takes away the incentive to give good customer service. It is the technological mindset and it is dehumanizing. Good customer service depends on good people who are valued and trusted and employers who put human values above being technologically correct and making money.

I do not do banking online. We all know things go wrong, yet we keep trusting in this technology. With India, China, and Russia hacking our internet, that is a little too out of control for me.
 
Lethe200 said:
??? I fail to see how wearing a mask has anything to do with competent customer service?
Click to expand...

Whoo! Where do you live? Is your hospital still able to receive everyone who needs care? I would not do business with anyone who is not wearing a mask and making wearing a mask a requirement of shopping or receiving services. We had 7 to 12 infections a day until the college students returned and now we go up to 100 a day.

Everything was open, and now everything is closed and I am very unhappy about that and I am so tired of living with the fear that someone in my family will be infected. I am a very strong believer in wearing masks and keeping a distance from others and avoiding gatherings. We had things under control and need to get back to that.
 
The way Ma Bell deals with customer service here in Canada is laughable. In the last 10 days I have made 4 calls regarding my service problem with no result till the 4th call being the charm which got me a new receiver.

What gets me is after each call you get a robot call asking how their service went and in spite of no so favourable replies to them no human being gets back to you.
 
Lethe200 said:
??? I fail to see how wearing a mask has anything to do with competent customer service?
Click to expand...
Wearing a mask does indeed affect customer service! How? Well, with Covid-19 around, more & more people are using the internet or the phone to do business. For example, I had to phone our local Credit Union (Bank) yesterday to find out something about my account. The "machine" told me I was # 16 their line-up. This went on for some time. When I got to be # 4 it seemed to freeze & I was # 4 for some 10 minutes. After about 40 minutes I got a real live voice. She was very helpful but come on: 40 minutes. I'm sure that service at the credit union would have been much faster but with Covid it seems a lot of people are afraid & prefer to stay at home.
 
  • Wow
Reactions: Lee
Lethe200 said:
??? I fail to see how wearing a mask has anything to do with competent customer service?
Click to expand...
well........ if you are doing something in person it is like talking with many mumblers .......

My issue is with whole situation in general being an excuse .......
I have tried to patronize businesses to keep a group afloat .... Yet... when I go to pick up items they are not finished by specified time etc ...not as if they were suddenly filled with customers.............. or manage to screw up an order when mine was almost the only one they handled.
 

  • Like
Reactions: Lee
You must log in or register to reply here.

Back
Top