Janice, I use BOA and I have online chat. Their phone # is 800-933-6262. This is their customer service line that I use sometimes. I also sent you a pm with it.
I googled BoA contact and got this: https://www.bankofamerica.com/contact-us/feedback.go
It's an online form you use to write to them. It has an option for you to request they contact you back (if you give them your contact info).