E-Bay Problem Re

officerripley

officerripley

Well-known Member
Location
Porlock, Calif
I've ordered stuff off from eBay for years and only had one problem years ago; IIRC, the item I received was a mess, not as described, etc. and I got nowhere contacting the seller & therefore left negative feedback and got horrible, insulting messages from them. I contacted eBay and they took care of it. (The eBay person told me, "We plan to ban this seller; you're not the first to complain.")

Anyway, that was years ago with no trouble since until I recently ordered a pair of $30 pants from an eBay seller who has 100 percent positive feedback. It dawned on me a while ago that I still hadn't gotten them, started a "never got item" claim, seller informs me that according to the shipper (the U.S. Post Office) they were delivered to my mailbox so she doesn't have to give me a refund. Well, either they never got put in my mailbox or else somebody stole them out of the box. (That's never happened before but things change; then again we have a new carrier who's put some stuff in the wrong boxes on our street.) So I contact eBay and they say that since the shipper says it was delivered to me, I don't get a refund. I've put in an appeal saying "Can't the seller contact the P.O. and file a lost claim?" I mean the seller used the P.O. to ship them and has a tracking #; shouldn't she go to them and say "You screwed up, the recipient says she never got this, look into this"? EBay didn't tell me that it was me instead who should contact the P.O., their attitude just seems to be, "no refund since you got the item."

Anybody else had this problem?
 

I had a similar problem. In May my wife ordered a print from some company. After a reasonable time. I contacted the company and asked where it was. They e-mailed me the tracking information and the PO indicated it was given to an individual. Well, that is a crock, because we have this large unmanned hub where mail and packages are delivered.
So, I told them I would just write it off.
Well, in late August I get an e-mail from the management to come pick up my package or it will be returned. Well, it was the print my wife ordered, untouched, in the original shipping packing. Where it was for 3 months is anyone's guess.
 
Not that problem with ebay, but with appeals. Evidently someone was able to steal my identity, and did something that did not meet with ebay's standards. So, they informed me that my account was cancelled. No other explanation, and when I inquired as to what was wrong, I did not so much as receive one word in return. Well, I appealed to their customer support telling them that my account had to have been hacked somehow, as I hadn't had any activity on their site for some time. The all but implied that I was a liar. Furious, I reported them to the BBB, and it was looked into. I did not hear anything further for months, and now, all of a sudden, everything is coming up roses with them. I am back in their good graces, and they want me to check their wonderful deals of late. Still not one word of explanation.
 

Where I worked, we used to receive by mail or other carrier (like FedEx, etc.) pieces of artwork loaned to us by the artists to have in our art shows. Then we'd ship 'em back to the artists after the show was over. So one time, the artist called us and said he never got his painting back. So the guy at work who sent it--thank goodness he sent it insured--went to the shipper and said track it, the recipient never got it. Welp, turns out the shipper delivered it to the wrong apartment, the nogoodnik living there forged the artist's name & took the painting. So my co-worker tells the artist that, the artist finds out from the mgr. of his apt. bldg. that the guy that got the painting moved out leaving no forwarding address the day after he got that painting. So the shipper had to cover the cost of the painting (couple thousand dollars).
 
Lewkat said:
Not that problem with ebay, but with appeals. Evidently someone was able to steal my identity, and did something that did not meet with ebay's standards. So, they informed me that my account was cancelled. No other explanation, and when I inquired as to what was wrong, I did not so much as receive one word in return. Well, I appealed to their customer support telling them that my account had to have been hacked somehow, as I hadn't had any activity on their site for some time. The all but implied that I was a liar. Furious, I reported them to the BBB, and it was looked into. I did not hear anything further for months, and now, all of a sudden, everything is coming up roses with them. I am back in their good graces, and they want me to check their wonderful deals of late. Still not one word of explanation.
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Wow, that s*cks! Someone years ago on eBay figured out my password and was doing that with my account. Ebay took care of it to my satisfaction really quickly but that was a long time ago. I guess things have gone downhill there like a lot of other places, sigh.
 
officerripley said:
Anyway, that was years ago with no trouble since until I recently ordered a pair of $30 pants from an eBay seller who has 100 percent positive feedback. It dawned on me a while ago that I still hadn't gotten them, started a "never got item" claim, seller informs me that according to the shipper (the U.S. Post Office) they were delivered to my mailbox so she doesn't have to give me a refund. Well, either they never got put in my mailbox or else somebody stole them out of the box. (That's never happened before but things change; then again we have a new carrier who's put some stuff in the wrong boxes on our street.) So I contact eBay and they say that since the shipper says it was delivered to me, I don't get a refund. I've put in an appeal saying "Can't the seller contact the P.O. and file a lost claim?" I mean the seller used the P.O. to ship them and has a tracking #; shouldn't she go to them and say "You screwed up, the recipient says she never got this, look into this"? EBay didn't tell me that it was me instead who should contact the P.O., their attitude just seems to be, "no refund since you got the item."

Anybody else had this problem?
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Oh yes, the USPS has fumbled a number of ebay transactions, resulting in me being screwed. But, that was as a seller, which I don't do anymore. A big problem here for me is living in a rural area, where items shipping to a physical address don't actually get delivered to the address, instead put in a "cluster box" up on the highway, by (what appear to be) contract delivery employees, who are notoriously sloppy. Too frequently, these contract carriers put packages in the wrong cluster box. It does no good to complain to the Postmaster, they seem tolerant of mishandling. pull-hair.gif

If I can't get an ebay seller to agree to ship to my P.O.box in the post office, I'll switch over to Amazon and see if I can get the same item there.
 
I only ever had one problem with a seller on Ebay. I had ordered a huge set of DVDs from a fave television show. This seller advertised the complete set, so I purchased it. When the package arrived, they were badly ripped DVDs from the originals,; blurry picture and fuzzy sound as well. Thankfully I was able to take a pic of the pirated copies and compare it to the pic the seller had up on his site. I got my refund after returning the items, and I hope the seller got in trouble for selling pirated copies.
 
I never spend more on eBay than I can afford to lose, and my average transaction there is $20 or less. I rarely get ripped off, but it does happen with an occasional item not arriving or coming with postage due. Most memorably I bought a vintage Sony radio/cassette boom box, paying for what the dealer promised would be first class shipping. He sent it the cheap media rate, the Post Office inspected the package, found it not appropriate for Media designation, and it came with postage due equal to what I had paid for the item. The idiot even shipped the item with dead batteries still inside it, which added to the weight… 😖
 
I have far more positive experiences with Etsy! I try to give them business whenever I can and so far have not been disappointed.

One funny incident: I once purchased what is called a rose quartz wand. I often purchase crystals and stones from them, and this one was to be used for chakra energy work. So about a month later I log on and they are advertising this huge er, adult toy made out of rose quartz. It looked so obscene on my monitor that I was grateful that no one was in the room except me! How they came to make that association I'll never know! I wrote to them and asked them to please not post explicit items like that on my page.
 
I hope your item shows up. Does ebay send confirmation delivery e mails? I know Etsy does. I haven't bought anything on e bay in a long time.

Can you go to the post office? I have a PO Box and I didn't get an item once. The clerk went to the back and found it.

I worked with someone who sold vintage on Ebay with another woman who ran an antique store. This woman with the store did the shipping. She charged insurance but never paid for it when the item was mailed. My co-worker told me this woman stated it would be cheaper in the long run to just refund in case something got broke. Crook type people are everywhere. I could never do that.
 
carouselsilver said:
I have far more positive experiences with Etsy! I try to give them business whenever I can and so far have not been disappointed.

One funny incident: I once purchased what is called a rose quartz wand. I often purchase crystals and stones from them, and this one was to be used for chakra energy work. So about a month later I log on and they are advertising this huge er, adult toy made out of rose quartz. It looked so obscene on my monitor that I was grateful that no one was in the room except me! How they came to make that association I'll never know! I wrote to them and asked them to please not post explicit items like that on my page.
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I like Etsy better too, I always check them first when looking for something. I guess eBay is still bigger so do have more stuff. That's something about the rose quartz adult toy, wow! o_O

Remy said:
Can you go to the post office? I have a PO Box and I didn't get an item once. The clerk went to the back and found it.
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I actually went ahead and started a lost mail claim with the P.O.. When I filed the appeal with eBay, I said why isn't the seller the one who should do that, but we'll see what happens. The eBay appeal will probably go nowhere, same thing with the P.O. lost mail claim. A few years back, I had to file one about a letter I sent to my sister which she never got, infact the P.O. on her end told her to tell me to file the claim since they admitted they lost it. When I finally heard back from the P.O., it was "We're sorry we lost this but it's lost. Sorry."
 
The post office is no longer the way it was when we were younger. I once borrowed a book from my sister when I was visiting. I took the book home and promised to mail it back to her. I did so, and the post office lost it. About a month later, they mailed me the ripped up packaging that the book had been wrapped in, and included a brief, impersonal form with the words 'Rifling or Theft' checked off. Meaning a post office employee had stolen the book. I hope that they enjoyed reading about positive thinking!:p
 
That is one thing I never got a good answer on- Who assumes the loss if someone steals it off your porch? Is it the sender? Is it the company that shipped it, or me? Plus, you have to assume all are honest.

I hate to rag on the US Postal Service, but I had a parcel that was "IN TRANSIT'-supposedly on the truck for a couple of years- till the online shipping number stopped getting results.
 
fuzzybuddy said:
That is one thing I never got a good answer on- Who assumes the loss if someone steals it off your porch? Is it the sender? Is it the company that shipped it, or me?
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I always thought that it was the sender that had to cover it if the pckg was lost, whether that was before or after it arrived at the recipient's address as long as it was before it went inside the house; that the sender would go after whichever shipping company it was. But I guess not, not as far as eBay's concerned anyway.
 

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