palides2021
Well-known Member
- Location
- MidAtlantic, USA
This morning when I checked my answering machine,
I had received a phone call from the local Florist, saying they could not deliver an order of flowers,
and a half hour later, someone else had left a message from the Foral company (toll-free number).
I was home all this time.
I called the florist and told them I was home all this time. "Why didn't they ring the doorbell?" I asked.
"We're not allowed to ring doorbells because of Covid," the manager replied stiffly.
"That's ridiculous! If they tried knocking, I wouldn't be able to hear them," I exclaimed. My house is three stories.
"In that case, we'll cancel the order, Good bye, Merry Christmas!" he said in one angry breath, and he hung up.
That left me wondering what is going on here? Isn't the customer always right?
So I called the local florist back and tried to at least get the name of the sender so I could thank them,
but they told me to call the flower company (AVAS). So I called them and she sounded like she was
in India somewhere, with that distinct accent. She couldn't help me. Didn't even want to give me the name of
the sender.
By now, I was really, really tired, because I had been waiting on the phone for a long time, and I thanked her and hung up.
I feel sorry for the sender, who probably spent a lot of money to send me the flowers.
This happened to me a few weeks ago. I also attempted to send flowers to a friend who was going through some health issues.
It was in a northern state and to make a long story short, she did not get her flowers (which included chocolates). The company
kept saying they weren't able to deliver, but she was there all the time. It was a fiasco. I had at least 3 calls a day from the company.
They even asked me to pay 12 dollars more for redelivery. I refused to pay it. Then they started calling my friend and harassing
her, literally. She wrote me a long email thanking me for the gesture, but she was sick and could not be answering all these calls.
I finally cancelled the order, one week later.
Why can't the flower companies place the order in a box and just leave it at the door? We already pay them 12.99 in shipping and handling. Even Amazon delivers promptly.
So I wonder if anyone has experienced these issues with flower companies lately? I never had this problem before.
I had received a phone call from the local Florist, saying they could not deliver an order of flowers,
and a half hour later, someone else had left a message from the Foral company (toll-free number).
I was home all this time.
I called the florist and told them I was home all this time. "Why didn't they ring the doorbell?" I asked.
"We're not allowed to ring doorbells because of Covid," the manager replied stiffly.
"That's ridiculous! If they tried knocking, I wouldn't be able to hear them," I exclaimed. My house is three stories.
"In that case, we'll cancel the order, Good bye, Merry Christmas!" he said in one angry breath, and he hung up.
That left me wondering what is going on here? Isn't the customer always right?
So I called the local florist back and tried to at least get the name of the sender so I could thank them,
but they told me to call the flower company (AVAS). So I called them and she sounded like she was
in India somewhere, with that distinct accent. She couldn't help me. Didn't even want to give me the name of
the sender.
By now, I was really, really tired, because I had been waiting on the phone for a long time, and I thanked her and hung up.
I feel sorry for the sender, who probably spent a lot of money to send me the flowers.
This happened to me a few weeks ago. I also attempted to send flowers to a friend who was going through some health issues.
It was in a northern state and to make a long story short, she did not get her flowers (which included chocolates). The company
kept saying they weren't able to deliver, but she was there all the time. It was a fiasco. I had at least 3 calls a day from the company.
They even asked me to pay 12 dollars more for redelivery. I refused to pay it. Then they started calling my friend and harassing
her, literally. She wrote me a long email thanking me for the gesture, but she was sick and could not be answering all these calls.
I finally cancelled the order, one week later.
Why can't the flower companies place the order in a box and just leave it at the door? We already pay them 12.99 in shipping and handling. Even Amazon delivers promptly.
So I wonder if anyone has experienced these issues with flower companies lately? I never had this problem before.
