First of all, I save EVERYTHING and am always looking for ways to reduce our taxes and get a refund. I tried doing my own once - in 1979 - my father just looked at them, laughed and re-did the whole thing. We have paid someone to do them every year since then. However, our preparer passed away last spring so now I have to find a new guy. Asking around, I think I found a good one so am, waiting on all the 1099's, sorting and summarizing so he can do them painlessly. We have only ever paid taxes twice so I figure it is worth it. He seemed happy that I had things organized and summarized. He said some people come in with a box of stuff and still don't have what they need or they come in without any paperwork. Nice.
Last year we didn't get a tax statement from Prudential until the day I was going to mail the 1040s to the IRS - the first week in April. I was so angry! I called Prudential and complained but, of course, the woman who answered didn't have any explanation and I'm sure it wasn't her fault but I made sure they knew I was pissed they were so late! She said that they had mailed them out in waves and some people's were delayed - no reason why! Hopefully they won't repeat that gaffe this year! We had to have the whole thing re-done.