I still haven't received by co-pay bill for PT in May

debodun

debodun

SF VIP
Location
way upstate in New York, USA
I sent an email to them and the response said they re cutting down on paperwork and no longer sending out mailed bills. I am a loss to understand this. Most medical bills are sent by postal mail with a stub to tear off and remit with the payment. Otherwise, how would I know how much I owe? And I supposed to be clairvoyant and send them a payment without being notified?

I mailed back and requested a mailed invoice and whomever answered said they would send it out that day. That was a week ago Friday (July 5th). I still hadn't received it 5 business days later, so another email was sent. The person said she couldn't understand why I hadn't received the bill and she would send another. I asked to what address they were being mailed to and as yet haven't had a reply to that question.
 

Copays are rare for me. The emergency room is the only one I can remember having to pay a copay. Paid by credit card is what I did. I have an instant record of the date, time & amount.
I don't have a copay at my PCP, there and at the vision center. I do see signs at both that copays are due at time of service. Is not paying a copay at time of service usual?
 
We get an email and a paper billing via snail mail, Kaiser's good for that. Most businesses would rather do billing & receive payment electronically, as dealing with paper & printing and mailing is not just an avoidable expense, but the younger folk view it as a pain in the @ss.
 

I get the bills by mail for things like that. For example the carpel tunnel surgery. But I paid what extra I owned online through their website with my credit card.

I'm going to figure you don't do that at all.
 
debodun said:
I sent an email to them and the response said they re cutting down on paperwork and no longer sending out mailed bills.
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They sound nuts to me. Most places I have dealt with start with snail mail and have an option to change to online communications.

Have they sent any bill notifications via email to you? I'd check spam and other automatic type folders.
 
They sent one when I first communicated with them, but I have no way to print it and to pay online requires "plastic", so I requested a postal mailed bill. They have promised twice now to send it and I have not received any. When I was going there, I didn't see anyone I thought was over 30 - therapists or receptionists. Young people....:rolleyes:
 
debodun said:
They sent one when I first communicated with them, but I have no way to print it and to pay online requires "plastic"
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They sound like they must be a fairly small place (or have only paid for rather limited online payment software). I think my medical center's payment system allows me an option to enter my bank routing & account number. Though, unless they try to charge a fee for using a credit card I try to always use the CC because it makes my budgeting easier.
 
Copays are a predetermined amount already negotiated between the insurance company and the medical service provider. Point being the amount is known at time of service, why not just pay right then?
 
C50 said:
Copays are a predetermined amount already negotiated between the insurance company and the medical service provider. Point being the amount is known at time of service, why not just pay right then?
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They didn't ask for it. All offices work it differently. Some medical offices ask for it right after the appointment and some send me an invoice a few weeks after.
 
If you know how much you owe why not just send a check for the correct amount putting whatever identification number they use to indicate your account?
 

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