Yes, I need to vent. There were two companies I contacted today that frustrated me to no end.
The first was American Home Shield. We've been covered by AHS for almost 20 years. They have raised their annual rate and rate for service calls significantly. The quality of their contractors has also declined over the years. The past couple of times they've come to the house, they haven't been able to fix the issue and I've still paid the AHS service fee. I now have an electrician, a plumbing company, a garage door repair company and an A/C company that I work with directly.
So, today I called to cancel my contract. After holding, I spoke to someone who asked me to provide all my information. After that, I was told I would need to be transferred to another department. That person asked me to verify my information all over again and simply wouldn't take "no" for an answer. When she put me on hold, I told her I had advised them I was canceling and would be contacting my credit card company to decline their charges. She did come back on the line and lowered the contract price TWICE. I once again explained I had my own service companies and after 25 minutes in total my contract was canceled. My blood was boiling after this. I would never use them again simply because of this experience.
The second company I contacted was Pella Windows. They installed all new windows in 2020 and they've been great, but I need a replacement window screen. That's it. You can bet that if I'd called to have an installation done they would have picked up immediately. I contacted them both through their website chat window and via email with the window specifics and never heard back. I've had an issue with one window not going up and when I called for repair I was on terminal hold so I gave up. I had Pella windows installed because my next door neighbor couldn't say enough good things about them. They are overall great windows but there is no service after sale.
I'm just done with companies like this.
The first was American Home Shield. We've been covered by AHS for almost 20 years. They have raised their annual rate and rate for service calls significantly. The quality of their contractors has also declined over the years. The past couple of times they've come to the house, they haven't been able to fix the issue and I've still paid the AHS service fee. I now have an electrician, a plumbing company, a garage door repair company and an A/C company that I work with directly.
So, today I called to cancel my contract. After holding, I spoke to someone who asked me to provide all my information. After that, I was told I would need to be transferred to another department. That person asked me to verify my information all over again and simply wouldn't take "no" for an answer. When she put me on hold, I told her I had advised them I was canceling and would be contacting my credit card company to decline their charges. She did come back on the line and lowered the contract price TWICE. I once again explained I had my own service companies and after 25 minutes in total my contract was canceled. My blood was boiling after this. I would never use them again simply because of this experience.
The second company I contacted was Pella Windows. They installed all new windows in 2020 and they've been great, but I need a replacement window screen. That's it. You can bet that if I'd called to have an installation done they would have picked up immediately. I contacted them both through their website chat window and via email with the window specifics and never heard back. I've had an issue with one window not going up and when I called for repair I was on terminal hold so I gave up. I had Pella windows installed because my next door neighbor couldn't say enough good things about them. They are overall great windows but there is no service after sale.
I'm just done with companies like this.
