Norton makes my head hurt sometimes

Marie5656

Marie5656

Well-known Member
Location
Batavia, NY
I have always used Norton for security...few if any issues. Well, I chose to change my payment information. So, I saw I had something like 4 instances of Norton360 and was concerned I was paying extra. So, I spent time on the Phone with their customer support.
Now I have no issues with operators from India (though I wish they were local to US) but I was having issues with the accent and understanding the operator. I got frustrated with having to ask her to repeat her instructions a few times.
But, she did finally helped me get it done..I think. We shall see
 

Ha, ha! I feel for you Marie5656. I had the same fun with trying to cancel my subscription with Sirius radio from some slob in India who wouldn't take NO for an answer. It gets worse here in Canada. You no longer have to phone India and try to figure out what they are saying.

No, now with the massive immigration to Canada, we have foreign speakers trying their luck with English in many places like my local phone company, my bank and many of our stores. Want to have fun? Try to order coffee at Tim Horton's any place Canada.

I always order, "I want a medium roast coffee, small size with cream on the side." This usually has to be repeated 3 times. It's a good thing that I'm not suicidal!
 
Packerjohn said:
I always order, "I want a medium roast coffee, small size with cream on the side." This usually has to be repeated 3 times. It's a good thing that I'm not suicidal!
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Reminds me of the other day, was out with a friend and decided to stop at McDonalds drive through for a bite. She asked for a large coffee with 4 creamers. Before we pulled away she looked in her bag to find NO creamers at all. Had to get the servers attention to get the creamers....got an eyeroll from the server
 

Marie5656 said:
Reminds me of the other day, was out with a friend and decided to stop at McDonalds drive through for a bite. She asked for a large coffee with 4 creamers. Before we pulled away she looked in her bag to find NO creamers at all. Had to get the servers attention to get the creamers....got an eyeroll from the server
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So frustrating when they screw up a simple order at the drive through, and instead of sincere apologies, you get an eyeroll. You should have been the one rolling your eyes, but be careful, you might get your head blown off for doing so these days.
 
I applied for a credit card that arrived a couple days ago. I tried to find out my starting credit limit online but it didn't work. I called the company and I got a foreign person that I could barely understand. I patiently asked "What did you say?" several times. I began to get frustrated and then he said I needed to provide a copy of my drivers license and he would text me where to send it.

I said that will not work because it is too complicated and asked him to send me an email so I could get the pic from my laptop. He said he couldn't do that and started reading their company policy on this issue. I told him to stop and just send the email. He didn't listen and kept reading this legal jargon. I told him to forget it and hung up. I applied for a different card and had no problems. Why does it feel like so many things are becoming a real hassle?
 
I usually ask for a representative in the USA, some transfer me and some don't if they have them here. I am shocked at who does have USA reps and just don't tell you.
 
Consumer Cellular has reps in the US, Washington state I think. My credit card company reps are in North Dakota. I had a nice conversation with one of them as my relatives are there also.
 
Paco Dennis said:
I applied for a credit card that arrived a couple days ago. I tried to find out my starting credit limit online but it didn't work. I called the company and I got a foreign person that I could barely understand. I patiently asked "What did you say?" several times. I began to get frustrated and then he said I needed to provide a copy of my drivers license and he would text me where to send it.

I said that will not work because it is too complicated and asked him to send me an email so I could get the pic from my laptop. He said he couldn't do that and started reading their company policy on this issue. I told him to stop and just send the email. He didn't listen and kept reading this legal jargon. I told him to forget it and hung up. I applied for a different card and had no problems. Why does it feel like so many things are becoming a real hassle?
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You are 100% correct on your observation about "why does it feel like so many things are becoming a real hassle?" No, it's not our age but as the years go by there are more and more people employed doing nothing more than making us more and more miserable by installing more and more rules and regulations.

I used to think that communism was a bad deal as they had a terrible bureaucratic system where the simplest things took endless time to accomplish. I have changed my way of thinking. We have now adopted the Russian way of doing things but we still like to think that we have a good democracy. Things have changed as the years go by and most people just get used to all the red tape out there and believe me, there is a lot of red tape these days. Very sad; really!
 
I wasn't sure about responding to this thread since I really don't have issues with folks who speak a foreign language, English as a second language, or have an accent of some sort. However, often I will go to YouTube seeking an answer to a PC issue, and many of the tech gurus on there have such a heavy Indian accent that I end up giving up. They speak extremely quickly and it is truly, for me, often incomprehensible. Even if I slow down the video.
In general, when trying to resolve an issue with a customer service rep on the phone I can't help but think we've reached third-world status. Whatever it is I need to do, or whatever information I need to acquire, far too many flaming hoops need to be jumped through!
 
Marie5656 said:
I have always used Norton for security...few if any issues. Well, I chose to change my payment information. So, I saw I had something like 4 instances of Norton360 and was concerned I was paying extra.
Click to expand...
Interesting, I had the same issue with Norton, I was paying for 2 instances of the program at the same time for the same PC. I got that straightened out but I damn near needed a court order to turn off the auto-renewal. I'm certain that auto-renewal was responsible for the multiple instances. Moreover, Norton was an incredible resource hog. I'm using Bitdefender now and it seems fine.
 
Rich said:
I wasn't sure about responding to this thread since I really don't have issues with folks who speak a foreign language, English as a second language, or have an accent of some sort. However, often I will go to YouTube seeking an answer to a PC issue, and many of the tech gurus on there have such a heavy Indian accent that I end up giving up. They speak extremely quickly and it is truly, for me, often incomprehensible. Even if I slow down the video.
In general, when trying to resolve an issue with a customer service rep on the phone I can't help but think we've reached third-world status. Whatever it is I need to do, or whatever information I need to acquire, far too many flaming hoops need to be jumped through!
Click to expand...
To clarify,I have no issue with overseas operators....but I have had the rare instance when I have had to hang up and call back hoping to get someone else because I simply had trouble understanding. I do not hear perfectly as it is..so it can be harder sometime to understand someone who has a very heavy accent, and I feel badly when I have to repetedly ask them to say it again
 
Marie5656 said:
I have always used Norton for security...few if any issues. Well, I chose to change my payment information. So, I saw I had something like 4 instances of Norton360 and was concerned I was paying extra. So, I spent time on the Phone with their customer support.
Now I have no issues with operators from India (though I wish they were local to US) but I was having issues with the accent and understanding the operator. I got frustrated with having to ask her to repeat her instructions a few times.
But, she did finally helped me get it done..I think. We shall see
Click to expand...
I used to use Norton, but fired them. They were always sending me a pop up reminder about something. It became annoying
 
I never have trouble understanding English in other accents, but none of the voice activated recorders can understand me! Even if it's a yes or no question the recording says it can't understand me. I know I have a West Virginia twang but my "no" should sound pretty much like everyone else's, I would think.
 
Packerjohn said:
Things have changed as the years go by and most people just get used to all the red tape out there and believe me, there is a lot of red tape these days.
Click to expand...

I guess it is because of all the sophisticated thieves and money launderers. Just to get an account with IRS to pay estimated taxes I had to be in a live video call with them so they could see my face and then I had to hold up my driver's licence and I think my passport or other ID (in addition to having uploaded pics of them). And to get an account on TreasuryDirect to buy i-bonds last year I had to get a special form sworn out by a bank or investment firm that was acquainted with me (just getting the form notarized wasn't good enough).

Maybe in the past the red tape was more like normal life, I can't imagine the hassle of the old days of investing where a person needed to call their broker to buy or sell stock and then had little paper trade receipts and little paper dividend coupons, and physical stock certificates that might be lost/stolen/accidentally burnt up, etc.
 
Purwell said:
Norton is a waste of money, get rid of it.
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I used to swear by Norton back in the early 2000s, before I switched to Linux. I would buy the 'stand-alone' antivirus app on a CD, from ebay for about $20 annual. McAfee used to the AV to be buggy and try to take over the PC, I'm sure most Windows apps try that these days.
 


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