Overseas call centers

RunRabbitRun

RunRabbitRun

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How often have you phoned a company only to be connected to their overseas call center, where the phone is answered by someone who barely speaks English? I'll bet their corporate stockholders don't get sent there.
 

RunRabbitRun said:
How often have you phoned a company only to be connected to their overseas call center, where the phone is answered by someone who barely speaks English? I'll bet their corporate stockholders don't get sent there.
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Oh... flashback here. First, my answer to your question is not very often... especially lately because I try to do everything through the 'Net now (but you can still tell when it's an ESL response.) But about 8 years ago, it happened with the health insurance... the person was absolutely not understanding me and I couldn't make out a word they were saying. I finally just said "transfer me to someone who can understand me, please!" and after a few more times and trying things like "I need someone who will know English", I was transferred. Mercy!
 
I try to be patient, but it's frustrating to try and deal with people you can't understand when you have a question or need help with an issue. I often repeatedly ask them to, "Please say that again". Sometimes I just say, "I'm sorry, but I'll have to call back later." Then I redial and hope maybe I'll get someone I can understand a little better. In addition to the language problem, half the time I can hardly hear them or the call is breaking up. :rolleyes:
 
Mujibar goes to a hiring fair in New Delhi. The recruiter says, "Mujibar, before we offer you a customer service job, you must pass an English proficiency test. Please use the words green, pink and yellow in a sentence."

Mujibar thinks for a minute and says, "The phone goes green-green-green, I pink it up and say 'Yellow! Here is Mujibar!'"

I'm sure you've spoken with Mujibar within the past six months, except he's going by "Bob" now.
 
Well. I did once call "Airtalk" wireless (Obama phone) well, thankfully while on the phone, I figured out the answer. Before he hung up, he asked me to speak to his supervisor.

I agreed to and told him if this guy passed their English proficiency test, he did it using someone else to take the test for him.
 
I rarely use any call center these days if I can do it for myself online. However, when I was employed a few years ago our IT help center was based in Romania. I was forced to call them if I had tech issues. Not only did I not understand what they were saying, they were rude and half the time they couldn't fix the issue. I would prefer to spend hours online before speaking with someone in a call center.
 
The people who censor fakebook cannot speak or understand English much. That is why I got banned for using the term "head shot" in a comment about a picture my friend got of a wild rabbit that came right up to her video cam. They said I was inciting animal violence and was against community standards. When I objected to it they banned me for a longer time. Yet I see photos on there all the time of hunters and the animals they killed hunting.
 
My experience with Mujibar has been one of eternal patience, from him, as I navigate my slow connection, him telling me I don't have to keep apologizing and ending with me thanking him for his patience and help, him saying no no it was a pleasure helping you, me saying thank you so much and him saying no thank you.

My experience with American Karen has been one of cold indifference with snappish instructions and relief when I don't have to talk to her anymore.
 
It is very frustrating because you are already frustrated about your issue and you need help. Having to deal with the added stress of being misunderstood and not understanding the other person just makes an unpleasant situation so much worse.
 
nearly all of the scam calls I get are from overseas call centers located in a couple of places in india. I am not kind, I scream, use very harsh words, and hang up. The problem has to do with american companies trying to save a buck or two so they can pay their share holders the promised wealth for buying their stock, or the million dollar bonus to the CEO.
 
Several years ago I bought a new Dell computer. It had a one year warranty. Two months out of warranty it had a major meltdown. I did all the trouble shooting with them and every operating system. But in order to get it fixed I had to buy tech support time. It was $150.00 for I think it was 3 hours. You could stop and start with them to save the time. Every time I called it was a different person with a challenging accent. On the last day I got a guy I could not understand at all. I told him unapologetically that I needed someone who spoke better English and I was running out if paid time and patience. He transferred me to a person in the US! When I asked her why I didn't get her in the first place she said that Dell was phasing out all US support and she had two months to go.
 

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