Packerjohn
Packerjohn
- Location
- Canada
Long, sad story here:
Last month I received a bill from "Bell-MTS (yes, I'm not afraid to name the guilty party) for a cell number that I did not recognize. Someone told me to ignore it since it is not my number. BAD ADVICE.
On Monday, I opened up my e-mail and saw another bill from Bell-MTS for $145. The bill is growing and I am forced to call them. I hate phoning Bell-MTS and their service. Here is why:
Part 1:
I dial their customer service number. Speak to someone about my problem. I have to give all my information.
I am passed along to another person. Again I give the full details of my problem. Again I am passed over to another person.
I explain my problem to person # 3. They pass me on to person # 4; who is authorized to close accounts.
I have a long discussion with person # 4. She is young and aggressive. She tells she can close my account but first I have to pay the $145 bill.
I go to the other room to get my credit card.
I come back to the phone and find out that I have been cut off.
Being a good ole' country boy, I figure I can do better by talking to a Bell-MTS live person. I go downstairs so upset that I forget my car keys. Someone lets me in again, I get my keys and drive over to the Bell-MTS Store which is only 4 blocks away.
At the Bell-MTS store I wait in line for 10 minutes and finally talk to a lady. I tell her how nice it is to talk to a live person and could she PLEASE help me with my problem.
She tells me NO. The store only sells new phones and opens new accounts but does not close acccounts. How stupid can this be but it is Canada, the new generation are in control and I am not surprised.
I drive home and dial Bell-MTS again. Some how I get contacted to a call center in India and of course, he cannot help me. So, dial again and tell my story and give my request to person 1, am passed to person 2, then passed to person 3 and finally I "hit the jackpot" with person 4.
Person 4 is an older lady (I can tell by the voice) and she seems to care. I tell her my story and she checks things out. It appears that this number has been on my name since September 15 but it has not been used. She told me there wasn't even 1 phone call made nor 1 text message. She spends 20 minutes with me (I kid you not!) and reduces my $145 bill to $1.31. Don't ask me why?
So, why does technology suck? If you were like me and spent 2.5 hours ( 2 PM to 4:30 PM) on the phone trying to get rid of phone number that I never ordered, talked to 8 people at Bell-MTS, talked to a call center in India and drove to a Bell-MTS store that told me that they could not cancel my account, you too would think that our society is regressing, people are just getting stupider and stupider and it is really no wonder why some folks grab a gun and start shooting.
Last month I received a bill from "Bell-MTS (yes, I'm not afraid to name the guilty party) for a cell number that I did not recognize. Someone told me to ignore it since it is not my number. BAD ADVICE.
On Monday, I opened up my e-mail and saw another bill from Bell-MTS for $145. The bill is growing and I am forced to call them. I hate phoning Bell-MTS and their service. Here is why:
Part 1:
I dial their customer service number. Speak to someone about my problem. I have to give all my information.
I am passed along to another person. Again I give the full details of my problem. Again I am passed over to another person.
I explain my problem to person # 3. They pass me on to person # 4; who is authorized to close accounts.
I have a long discussion with person # 4. She is young and aggressive. She tells she can close my account but first I have to pay the $145 bill.
I go to the other room to get my credit card.
I come back to the phone and find out that I have been cut off.
Being a good ole' country boy, I figure I can do better by talking to a Bell-MTS live person. I go downstairs so upset that I forget my car keys. Someone lets me in again, I get my keys and drive over to the Bell-MTS Store which is only 4 blocks away.
At the Bell-MTS store I wait in line for 10 minutes and finally talk to a lady. I tell her how nice it is to talk to a live person and could she PLEASE help me with my problem.
She tells me NO. The store only sells new phones and opens new accounts but does not close acccounts. How stupid can this be but it is Canada, the new generation are in control and I am not surprised.
I drive home and dial Bell-MTS again. Some how I get contacted to a call center in India and of course, he cannot help me. So, dial again and tell my story and give my request to person 1, am passed to person 2, then passed to person 3 and finally I "hit the jackpot" with person 4.
Person 4 is an older lady (I can tell by the voice) and she seems to care. I tell her my story and she checks things out. It appears that this number has been on my name since September 15 but it has not been used. She told me there wasn't even 1 phone call made nor 1 text message. She spends 20 minutes with me (I kid you not!) and reduces my $145 bill to $1.31. Don't ask me why?
So, why does technology suck? If you were like me and spent 2.5 hours ( 2 PM to 4:30 PM) on the phone trying to get rid of phone number that I never ordered, talked to 8 people at Bell-MTS, talked to a call center in India and drove to a Bell-MTS store that told me that they could not cancel my account, you too would think that our society is regressing, people are just getting stupider and stupider and it is really no wonder why some folks grab a gun and start shooting.
