Just a vent.....I have been on a reduced rate for my trash pickup for three years, what they called a senior discount. About every 6 months they forget the discount on my billing so I call and remind, then they reduce my bill.
Happened again with yesterday a bill, increase of just over $30, which comes to $113.41 for three months. I called just like always to inform them of the error but was informed there has never been a senior discount available in my area so I have actually been under paying. I complained, got transferred to another agent who said the same thing, there's no senior discount. Yet my neighbor is the one who told of the discount because she gets it, and her bill didn't go up!
I guess I will call again tomorrow, maybe with luck the mysterious discount will reappear.
Happened again with yesterday a bill, increase of just over $30, which comes to $113.41 for three months. I called just like always to inform them of the error but was informed there has never been a senior discount available in my area so I have actually been under paying. I complained, got transferred to another agent who said the same thing, there's no senior discount. Yet my neighbor is the one who told of the discount because she gets it, and her bill didn't go up!
I guess I will call again tomorrow, maybe with luck the mysterious discount will reappear.