Use Login.gov or your Social Security payments may be suspended

L

Lethe200

Senior Member
Location
San Francisco Bay Area
Interesting....I had not heard such advice expressed this way before.

Attention, retirees: Switch to Login.gov or you'll see your Social Security payments suspended
Explicame/MSN News 15April2025
URL (note that full article is pasted below): MSN

Retirees across the country are facing a serious new requirement that could interrupt the flow of their Social Security benefits. The Social Security Administration (SSA) has mandated a transition from the current “My Social Security” platform to Login.gov, and those who fail to comply could see their monthly payments suspended. This major policy change affects all recipients of Social Security retirement and Supplemental Security Income (SSI). The agency is warning that the switch is not optional, and failing to meet the deadline could leave millions without their much-needed funds.

What’s Changing?
Starting this year, the SSA will require all users to access their benefits through Login.gov, a unified federal authentication platform. The goal is to strengthen cybersecurity and simplify access to government services, but it could bring major disruptions for seniors who miss the transition window.

The SSA has not specified whether missed payments will be retroactively disbursed, adding urgency for beneficiaries to complete the switch as soon as possible.

What Is Login.gov?
Login.gov is a secure login service used by multiple federal agencies. Through a single account, users can manage essential tasks like requesting new Social Security cards, updating personal information, and downloading tax-related documents, all with enhanced encryption and protection against fraud. The SSA claims this move will improve security by preventing identity theft and streamlining access to services. However, older adults, many of whom are less digitally savvy, may find the process challenging.

How to Transition
To avoid payment suspension, beneficiaries must:
  • Visit Login.gov
  • Create a new account
  • Migrate their existing Social Security profile
  • Verify and update all personal information
Once the transition is complete, payments should continue uninterrupted, as long as the account was set up before the deadline.

What's at Risk?
If the switch isn't made in time, the SSA warns that payments may be temporarily or permanently halted. This could be devastating for seniors and vulnerable individuals who rely on monthly benefits for basic living expenses.

Why the Change?
According to the SSA, the shift is part of a wider federal initiative to enhance digital protections and improve user experience. Login.gov is designed with advanced encryption technology to guard against cyber threats and consolidate federal services into one accessible platform.

Still, the rollout has raised concerns about accessibility, especially for older Americans unfamiliar with digital tools. The agency has urged all users to act quickly to avoid being left without financial support.
 

We tried to change over months ago but somehow our accounts became crossed (their instructions were less than clear) and we could not complete the transition. When I called Soc. Sec. they could not fix it and said that Tech. Svc. would call us back OR we could go in person to the local office and have them re-set everything. I asked if we could go next fall and she said we could go ANY TIME - at OUR Convenience. (Tech. Svc. never called us back) So far we have not done anything about it and the direct deposit hasn't been affected.

Of course, a lot has changed since then. I would like to know if they gave a deadline too.
 

I do not see the deadline date in the news story. I originally heard March 29th, then I heard April 14th. In either case, it has now passed.

I've posted in other threads that I tried unsuccessfully March 28th to set up an account because login.gov would not accept my phone number, and they have not mailed me a code which they said I could use in lieu of a phone number to complete the set up. [By the way, are US citizens required to have a PHONE to collect benefits, and if so, since when?] The account is in limbo. There is nothing more I can do.

Besides all of that, there are many seniors who have no computer and don't know anyone who can help them with setting up an online account.

I would also like to know when it started that beneficiaries must depend on MSN to know what actions they are required to take to retain benefits. It seems to me beneficiaries should be notified by the SSA of anything that could impact their deposits.
 
Login.gov allegedly replaces Connect.gov. Since I never used the latter, I'm thinking I have little or no use for the former. I'll keep an eye on SF for any useful info that may or may not develop on this topic, as well as others :coffee:. Don...
 
Government policies seem determined to start a world depression. That could end up like the world economy did in the 1930's. Then revolutions and wars blanketed the planet until the 1950's. We well could see that again in the near future.

By the way, those without computers cannot even access Senior Forums.
 
I do have a SS account from a couple years ago. I don't know why I have it. I probably needed to look something up. Can't remember. So does this mean I have to signup for a new account, or will my old account simply become part of login.gov, or is this like starting a new account?
 
:::sigh:::
I did not read the link above because I already know there are errors in it.
Benefits will NOT be suspended!

From the SS site
Learn about changes we’re making to your personal my Social Security account | SSA

------------

What if I don't transition to Login.gov or ID.me? Will that affect my Social Security payments?​

Your Social Security benefits and Medicare premium deductions are not affected by the transition. However, to continue using our many convenient online services without interruption, you will need to transition to a Login.gov or ID.me account. If you do not transition your Social Security username to Login.gov or you don’t have an ID.me account, you will not have access to your personal my Social Security account.
-------------

Repeating the pertinant part...
Your Social Security benefits and Medicare premium deductions are not affected by the transition.
 
OK. I just created my new account and transferred my old account information to login.gov. It wasn't too hard. But keep an eye out early on when it gives you the option to create a new account. I was confused at first, but somewhere in that vicinity it also gave me the option to simply transfer information from my old account. I could have missed that.

The rest of the process seemed rather straight forward with the usual messing around with confirming this or that with codes sent to me by text. You will need your old user name and password to do the transfer option. It uses that to identify you, but after that you will have to enter a new password. At least it made me do that. It was annoying, but I did it. Now lets see if my next SS payment shows up. Hopefully, it will come to me and not go to Elon Musk.
 
Lethe200 said:
Interesting....I had not heard such advice expressed this way before.

Attention, retirees: Switch to Login.gov or you'll see your Social Security payments suspended
Explicame/MSN News 15April2025
URL (note that full article is pasted below): MSN

Retirees across the country are facing a serious new requirement that could interrupt the flow of their Social Security benefits. The Social Security Administration (SSA) has mandated a transition from the current “My Social Security” platform to Login.gov, and those who fail to comply could see their monthly payments suspended. This major policy change affects all recipients of Social Security retirement and Supplemental Security Income (SSI). The agency is warning that the switch is not optional, and failing to meet the deadline could leave millions without their much-needed funds.

What’s Changing?
Starting this year, the SSA will require all users to access their benefits through Login.gov, a unified federal authentication platform. The goal is to strengthen cybersecurity and simplify access to government services, but it could bring major disruptions for seniors who miss the transition window.

The SSA has not specified whether missed payments will be retroactively disbursed, adding urgency for beneficiaries to complete the switch as soon as possible.

What Is Login.gov?
Login.gov is a secure login service used by multiple federal agencies. Through a single account, users can manage essential tasks like requesting new Social Security cards, updating personal information, and downloading tax-related documents, all with enhanced encryption and protection against fraud. The SSA claims this move will improve security by preventing identity theft and streamlining access to services. However, older adults, many of whom are less digitally savvy, may find the process challenging.

How to Transition
To avoid payment suspension, beneficiaries must:
  • Visit Login.gov
  • Create a new account
  • Migrate their existing Social Security profile
  • Verify and update all personal information
Once the transition is complete, payments should continue uninterrupted, as long as the account was set up before the deadline.

What's at Risk?
If the switch isn't made in time, the SSA warns that payments may be temporarily or permanently halted. This could be devastating for seniors and vulnerable individuals who rely on monthly benefits for basic living expenses.

Why the Change?
According to the SSA, the shift is part of a wider federal initiative to enhance digital protections and improve user experience. Login.gov is designed with advanced encryption technology to guard against cyber threats and consolidate federal services into one accessible platform.

Still, the rollout has raised concerns about accessibility, especially for older Americans unfamiliar with digital tools. The agency has urged all users to act quickly to avoid being left without financial support.
Click to expand...
Thanks for posting this, but I do not see a date on the MSN story you linked to. If I copy and paste the headline into my browser, I get a variety of websites which confirm what MSN said, but they are sites I haven't heard of before.

I called SSA, 800-772-1213, and there is a 2 hour wait to speak to anyone. I pressed "1" to discontinue the wait so that the next available agent will call me back, or so it said. I called my local SSA office twice and held, but in time the line went dead both times. I've looked online to see if I can just walk in to the local office without an appointment, and there is no clear or current answer, only OLD answers from last year.

I called my bank and was told my benefits should not be suspended unless I change banks or bank accounts, whether or not I set up an online account. I don't know of anything else I can do but wait this out.
 
Nathan said:
Thank you, I thought "benefits getting suspended" sounded a bit wonky. I would think that if you didn't have any changes you needed to make for your SS account, that logging on to ssa.gov would be unnecessary, and thus not an issue.
Click to expand...
I had the same reaction. It was like they were trying to scare me with likely sleepless nights. :unsure:
 
MACKTEXAS said:
Thanks for posting this, but I do not see a date on the MSN story you linked to. If I copy and paste the headline into my browser, I get a variety of websites which confirm what MSN said, but they are sites I haven't heard of before.

I called SSA, 800-772-1213, and there is a 2 hour wait to speak to anyone. I pressed "1" to discontinue the wait so that the next available agent will call me back, or so it said. I called my local SSA office twice and held, but in time the line went dead both times. I've looked online to see if I can just walk in to the local office without an appointment, and there is no clear or current answer, only OLD answers from last year.

I called my bank and was told my benefits should not be suspended unless I change banks or bank accounts, whether or not I set up an online account. I don't know of anything else I can do but wait this out.
Click to expand...
I'd give signing up at login.gov another try. They may have fixed it since you tried last time.
 
JustDave said:
OK. I just created my new account and transferred my old account information to login.gov. It wasn't too hard. But keep an eye out early on when it gives you the option to create a new account. I was confused at first, but somewhere in that vicinity it also gave me the option to simply transfer information from my old account. I could have missed that.

The rest of the process seemed rather straight forward with the usual messing around with confirming this or that with codes sent to me by text. You will need your old user name and password to do the transfer option. It uses that to identify you, but after that you will have to enter a new password. At least it made me do that. It was annoying, but I did it. Now lets see if my next SS payment shows up. Hopefully, it will come to me and not go to Elon Musk.
Click to expand...
I'm glad you were able to do all that so easily. I didn't have a prior online account to transfer over to a new account. All my past contact with SSA had been by phone only, so I did not have the smooth experience you did, and have been unable to get assistance from SSA as detailed in my previous posts.
 
MACKTEXAS said:
I'm glad you were able to do all that so easily. I didn't have a prior online account to transfer over to a new account. All my past contact with SSA had been by phone only, so I did not have the smooth experience you did, and have been unable to get assistance from SSA as detailed in my previous posts.
Click to expand...
I get that. If I had to start this over without having that other account, I probably wasn't going to like it.
 
I went on to log in to the login. gov and it just sent me a code to change my password which had more letters in the password. Now, I guess it is all okay as it showed my details.
 
JustDave said:
I'd give signing up at login.gov another try. They may have fixed it since you tried last time.
Click to expand...
It won't let me in. There is an account and I have a password, so I cannot start over or there would be two accounts. The thing is, the account I do have is there - I can enter my user name and password but cannot see anything because I get a message it is not active - and the reason it's not active is because it's "pending" (waiting for the code they never mailed me).
 
MACKTEXAS said:
It won't let me in. There is an account and I have a password, so I cannot start over or there would be two accounts. The thing is, the account I do have is there - I can enter my user name and password but cannot see anything because I get a message it is not active - and the reason it's not active is because it's "pending" (waiting for the code they never mailed me).
Click to expand...
Why doesn't that surprise me?
 
After starting this thread here on March 26th ----> Social Security....What you MUST do by March 31st. I created accounts for both mama and I on the same day and a just few days later we both received a letter in the mail, return address was the Social Security Administration in Baltimore, MD., saying that we had successfully created an online account with the Social Security Administration.....so I assume that I did everything correctly and that we're both good to go.
 
I believe a great deal of mainframe / server stuff is obsolete.
the .gov may be about government employees? I talked with one who is getting $100,000 a year Pension.

my Social Security | SSA
This still seems active. I can wait out the total Crap going on in DC. The HTTPS://www. (looks to be correct.)
I have no intention of trying this until the Gov settles down, gets ahold of its mouth, STFU!


Login.gov
Looks B.S.

www.login.gov - Bing
Seems weird at the HTTPS://www.

id.me
id.me login - Bing

These seem weird at the HTTPS://www.

The story I get is they are affiliated and hired spots. I can easily concur it's DOGE. ... Its easy to think it all will end up in Musk's Ai.

My experiences in the past are that when one changes banks with direct deposit, the bank takes care of the transaction with Gov.
you supplying correct id to them.
 
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Nothing new. I went through all this to get a Real ID level California Drivers License. Was very annoying flawed software apparently developed by mental midgets that had me going around in circles reposting the same information multiple times. I finally had to register then use an account for ID.me to break out of the endless loop on the government site. The government site does have a Help page but that was useless except for the recommendation of using ID.me.
 
Since my initial post today in this thread, I've been working on this without success. I can sign in to login.gov and it shows I have an SSA account connected. So, I clicked to go to the SSA account, and I get a new page from SSA asking me to fill in all my information including but not limited to: name, address, phone number, and social security number. When I finished, I hit the submit (or enter button) and got a banner at the top telling me they could not create a social security account for me.

So I returned to the login.gov page where there is a link to click for help. I clicked, and and all I got was a list of FAQ's, none of which apply to my situation, and there is no number to talk to a live person. I do find a number for login.gov elsewhere, but when I call there it states they cannot answer questions individually, and offers only a menu of FAQ's. If I don't choose one, the line disconnects.

If I click on the SSA website for help, I get a link to their phone number 800-772-1213, which has a recording stating the wait is over 120 minutes, and if I do not want to stay on hold, someone will call me back if I press 1. I pressed it over 2 hours ago and have still not received a call.

The nearest local SSA office is 40 miles away. Various websites, including SSA strongly recommend not walking in . . . get an appointment. I called the local office to make an appointment, and could not speak with anyone. There is no need to call the main SSA number, since I've already done that, as I mentioned, without any luck.
 
Mack if you get direct deposit I would stop in at your bank and see if they can help you.
The Bank should have a more direct no B.S. line. It should be down in the 20 or so instead
of a million. Most likely a different phone number, maybe closer to treasurer.

Remember Joey on Friends, he is on a movie of screwed up Comedy now on Movie Hub.
 

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