debodun
SF VIP
- Location
- way upstate in New York, USA
I could see why they may not accept certain private pay insurances if they have had problems with them in the past, but why not Medicare? I thought EVERY doctor was obligated to accept MEDICARE.
I can't say that I blame them. So many rules and red tape, and most of it changes every year.
I agree -- this is what I've heard from people I know who work with insurance. Lots of offices have to hire a special "coder" to work with insurance companies.
I worked 15 years in a Rehab Hospital as a collection specialist. When we got the EOB from a claim we had to be sure it was paid correctly according to the contract or Medicare allowable. We then billed the patient's secondary for the balance or the patient if they were responsible. We would arrange payment plans with the patient without charging interest and according to their means to pay. Those that demonstrated no ability to pay were written off and not sent to the collection agency. We monitored the payment plans and called patients if they missed payments. Patients that refused to pay their bills were sent to our collection agency. But that was only after many conversations with the patient or whoever was responsible for the bill. I had a patient who called and said they were moving to Japan but would continue their payments. The office manager told me they would not pay but I knew better. I had developed a friendly relationship with them over the phone and they continued to pay the account. I tried to work with patients as I had been there and knew what a toll medical bills make on a person.
The "rules" for billing have also changed. It use to be that if you saw a specialist, for example a dermatologist, to have a cancerous mole removed and there were stitches involved in the procedure, you had to go back in a couple weeks and have it re-checked. This was considered a follow-up visit and was not charged because it had already been "bundled" with the initial procedure. That's all changed. My husband had to have this done a few months ago. The visit to the specialist was $50. His "follow-up" visit was also $50!! I said to the girl in the office that this should be included with the procedure and she told me, "It's your insurance company." When I got home I called Humana and they said, no...it wasn't them...the rules had changed and it was up to the doctor if he wanted to charge another $50!