Furryanimal
Y gath o Gymru
- Location
- Wales
What's the worst red tape you have had to plough your way through?
Trying to cancel a service that was in my late husband's name and put it into my name.
Over and over: "I'm sorry but only the original account holder can make changes..."
"But he's DEAD....he can't make changes! I'll send you a death certificate!"
"I'm sorry but...." Could not budge them an inch on this.
Couldn't change, cancel, or anything.
After 40 minutes of literally screaming at them on the phone, i finally told them that the charge card was being closed on Monday and there would be no more payments on the account from that card. If they had a problem with that, they could take it up with the "original account holder", who was currently in an urn on my mantle. I might have also mentioned that he wasn't much of a conversationalist these days, but they were welcome to speak with him.
Hmmmm....ssuddenly it seemed that arrangements COULD be made after all.....