Problem With Store Managers and Clerks

I love the customer service in Thailand, although it can be a challenge if their English isn't very good. They always bow and greet you. There is a pharmacy in the mall we shop in that has clerks with good English and they are very helpful. I was in today for decongestant and the clerk gave me instructions on taking them and told me she hoped I felt better.
 

I know what you mean but I no longer expect clerks to know anything.
They are merely clerks, not trained toknow the merchandise, especially in a large store.
Theymay have been recently hired or work only part-time and have no interest in
their products or job itself.

What most bothers me is that young people talk much too fast! I do not even know
what they are talking about. I tell them that and they don't seem to care. They just keep
rattling off sentences like speeded up robots and I just walk out. Some of them where I shop
have no customer service skills and apparently management does not know this--or care.
Managers usually know much more if you can find one.
 
Ameriscot............it can be a REAL challenge talking to some foreign on the phone that work in Customer Service. They have very deep accents and a person has to keep saying "what did you say?". It becomes annoying and I want to just hang up and sometimes I do. I get very tired of saying "what did you say?". If I don't hang up, I'll be taking Excedrin later!
 

I've had this happen while talking to a Sales Clerk or Customer Service on the phone (in red below). I will have to tell them "please slow down" and it seems like they either don't want to or it's just part of their personality. I'll end up saying, "I'll just come down to the store and find out for myself" and then say "thank you" and immediately hang up.

Athos said:
I know what you mean but I no longer expect clerks to know anything.
They are merely clerks, not trained toknow the merchandise, especially in a large store.
Theymay have been recently hired or work only part-time and have no interest in
their products or job itself.

What most bothers me is that young people talk much too fast! I do not even know
what they are talking about. I tell them that and they don't seem to care. They just keep
rattling off sentences like speeded up robots and I just walk out. Some of them where I shop
have no customer service skills and apparently management does not know this--or care.
Managers usually know much more if you can find one.
Click to expand...
 
ClassicRockr said:
Ameriscot............it can be a REAL challenge talking to some foreign on the phone that work in Customer Service. They have very deep accents and a person has to keep saying "what did you say?". It becomes annoying and I want to just hang up and sometimes I do. I get very tired of saying "what did you say?". If I don't hang up, I'll be taking Excedrin later!
Click to expand...

I know! Many UK companies have their customer service in India which can be a pain in the butt. Not only do I have trouble understanding them but try explaining to someone in India that your address includes a house name in Gaelic instead of street number! Fortunately, I rarely have to phone. And our bank thankfully has UK customer service when I need to tell them I'm using my card abroad.
 
I worked as a cashier in a well known supermarket in the U.K. for 17 1/2 years and after reading the comments on here, I may one day just have to tell the story from the other side of the till.:bigwink:
 
In the olden days, back before the Flood, Sears used to have great customer service and knowledgeable sales clerks. Now they've gone completely to pot and I don't even go in there any more. When I was a kid, my dad bought tons of stuff at Sears.
 
Mujibar goes to a hiring fair in Bombay and is interviewed for a customer service position.

"Mujibar," says the interviewer, "we must give to you a test that will show very good your ability to speak English on the telephone. You must to use the words green, pink and yellow in a sentence."

"Very well," replies Mujibar. "I will use those words in a very good manner. Here is my sentence: The phone goes green, green, green; I pink it up and I say 'yellow, here is Mujibar, can I help you with your very-very bad problems?"

Mujibar is now working on the AOL help desk. I'm sure you've spoken to him.
 
A hardware store always makes me think of the four candles/fork handles from The Two Ronnies.;)
Apologies as only Brits will get this reference.Unless it's on You Tube?
 
Iconic, Oakapple. still makes me laugh!

i may join you Bee, does 32 years as a pharmacist help?!
 
It's really simple. Don't go to a big DEPARTMENT store and expect the minimum wage clerk to know what particular fish doesn't do well with another type. Go to a specialty store. Asking a clerk in those stores is asking too much of them given the amount of variety they sell. What type planter food is best for my whatever plant is a good question if you are in a Nursery not a department store. Google is your best friend, use it.
 
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