Colleen
Senior Member
- Location
- Pennsylvania
I wasn't quite sure where I should post this topic so if it needs to be moved, that's fine.
As a lot of you know, we moved from AZ to PA in February and the house we bought needed a LOT of TLC. We hired a company that was recommended by friends of ours that had had some remodeling done with them and they were pleased with it overall.
We needed a whole new kitchen, new master bathroom with a walk-in shower, a new family room (it still had orange shag carpet and paneling), new front door, an old shed removed, etc., etc., etc. The demo started May 9th and was supposed to take 4 weeks. I was surprised that there were only 2 people to do this job. One was the company owner's father and a young man that was totally inexperienced. Our friends had had different guys that did their remodel so we thought they would be the same ones.
Anyway, within 2 weeks of the job being started, the company owner (a young man), showed up at our house unannounced at 6:30am. He came in and stood in the kitchen with a blank look on his face and then he turned to me and said, "What have you been telling my father to do?" I can't tell you how scary he looked. His eyes were blank, like he wasn't even looking at me. He turned around and left. Mind you...we live 45 minutes from his company, so he was driving in that condition. When we told his father he had showed up like that, he made all kinds of excuses for him but eventually told us that his son had been diagnosed about 8 years ago (he didn't tell us with what) and he was on medication but hadn't been taking it because he didn't get his Rx filled.
After that, the work became more rushed and he finished up in 3 weeks. We were supposed to have an exit meeting with the owner to discuss the allotment money we had paid for stages of the job and compare it to what the actual cost of things were. I know we were supposed to get money back because I was keeping track of expenses. He did show up but he only stood outside the door and when I asked him if he wanted to come in and look at the finished job, he declined and turned around and left. He still had that stare like he wasn't really seeing you. It was unsettling and I told hubby that he wasn't allowed back in the house ever again.
All this to get to the point of my question about the BBB. I thought some background might help.
Since the job was "finished", hubby and I have had to complete things that should have been done. For instance, we've had to finish painting places in the family room (a corner), the bathroom, a couple doors, and hubby has had to putty and paint around the inside of the new front door where there was gaps from the old door removed. He's also had to put screws in the new front door outside handle that had not been done. He's had to make dowels and glue them into the door frame of several kitchen cabinets that had been stripped by putting the screws in too tight. We had a wall switch that was re-wired and should have been for the dining room light but it doesn't work. The paint in the bathroom is starting to peel in places and the paint was supposed to have been specifically for bathrooms (we paid extra for it). Just this morning, a shelf in a kitchen cupboard fell down and now I have to crawl in that cupboard to see what's going on. Our new sliding shower doors have never been adjusted. I was supposed to have a backsplash in the kitchen but it was not done. Now I have to find someone else and pay again.
The list goes on. Yes, it's a big improvement over what we had but I think shoddy work should be called out. Hubby doesn't agree. I have no way to even call the dad that did the work or the son that owns the company. They have taken down their website and, frankly, I don't want them back here. The last time the dad was here, he came to fix a wiring problem that he "forgot" to do when he was working here. Not only did he charge $50 to fix it but he stood on my washer lid (hubby told him there was a ladder just outside the door in the garage, but he hopped right on the washer) and left a big dent in it that won't come out.
Sorry this is so long, but I've actually only touched on some of the issues we've had. Hubby says I should just forget it. I keep thinking that I don't want someone else to pay good money like we did and not get quality results. Hubby says I'm too picky. Maybe I am. I'd appreciate any opinions.
As a lot of you know, we moved from AZ to PA in February and the house we bought needed a LOT of TLC. We hired a company that was recommended by friends of ours that had had some remodeling done with them and they were pleased with it overall.
We needed a whole new kitchen, new master bathroom with a walk-in shower, a new family room (it still had orange shag carpet and paneling), new front door, an old shed removed, etc., etc., etc. The demo started May 9th and was supposed to take 4 weeks. I was surprised that there were only 2 people to do this job. One was the company owner's father and a young man that was totally inexperienced. Our friends had had different guys that did their remodel so we thought they would be the same ones.
Anyway, within 2 weeks of the job being started, the company owner (a young man), showed up at our house unannounced at 6:30am. He came in and stood in the kitchen with a blank look on his face and then he turned to me and said, "What have you been telling my father to do?" I can't tell you how scary he looked. His eyes were blank, like he wasn't even looking at me. He turned around and left. Mind you...we live 45 minutes from his company, so he was driving in that condition. When we told his father he had showed up like that, he made all kinds of excuses for him but eventually told us that his son had been diagnosed about 8 years ago (he didn't tell us with what) and he was on medication but hadn't been taking it because he didn't get his Rx filled.
After that, the work became more rushed and he finished up in 3 weeks. We were supposed to have an exit meeting with the owner to discuss the allotment money we had paid for stages of the job and compare it to what the actual cost of things were. I know we were supposed to get money back because I was keeping track of expenses. He did show up but he only stood outside the door and when I asked him if he wanted to come in and look at the finished job, he declined and turned around and left. He still had that stare like he wasn't really seeing you. It was unsettling and I told hubby that he wasn't allowed back in the house ever again.
All this to get to the point of my question about the BBB. I thought some background might help.
Since the job was "finished", hubby and I have had to complete things that should have been done. For instance, we've had to finish painting places in the family room (a corner), the bathroom, a couple doors, and hubby has had to putty and paint around the inside of the new front door where there was gaps from the old door removed. He's also had to put screws in the new front door outside handle that had not been done. He's had to make dowels and glue them into the door frame of several kitchen cabinets that had been stripped by putting the screws in too tight. We had a wall switch that was re-wired and should have been for the dining room light but it doesn't work. The paint in the bathroom is starting to peel in places and the paint was supposed to have been specifically for bathrooms (we paid extra for it). Just this morning, a shelf in a kitchen cupboard fell down and now I have to crawl in that cupboard to see what's going on. Our new sliding shower doors have never been adjusted. I was supposed to have a backsplash in the kitchen but it was not done. Now I have to find someone else and pay again.
The list goes on. Yes, it's a big improvement over what we had but I think shoddy work should be called out. Hubby doesn't agree. I have no way to even call the dad that did the work or the son that owns the company. They have taken down their website and, frankly, I don't want them back here. The last time the dad was here, he came to fix a wiring problem that he "forgot" to do when he was working here. Not only did he charge $50 to fix it but he stood on my washer lid (hubby told him there was a ladder just outside the door in the garage, but he hopped right on the washer) and left a big dent in it that won't come out.
Sorry this is so long, but I've actually only touched on some of the issues we've had. Hubby says I should just forget it. I keep thinking that I don't want someone else to pay good money like we did and not get quality results. Hubby says I'm too picky. Maybe I am. I'd appreciate any opinions.
