Thank you for your patience. Please remain on the line......

[RadishRose]

....and the next representative will be with you shortly.

No lie, one hour and 17 minutes!
I made supper and ate it while waiting.
My health care Anthem bcbs OTC benefits.

 

[Bella]

....and the next representative will be with you shortly.

No lie, one hour and 17 minutes!
I made supper and ate it while waiting.
My health care Anthem bcbs OTC benefits.

Unfortunately, that sounds about right to me. I just love the added, "Your call is important to us." Yeah, right. If it's so important, then hire more people to answer the damn calls! As time goes on, instead of improving, the wait times get longer. Also, I've waited millennia for someone to answer only to be cut off and have to call back and wait all over again!

 

[Ruthanne]

That's outrageous. You must be a patient person. I would have hung up.

 

[RadishRose]

That's outrageous. You must be a patient person. I would have hung up.

It was ok. I took my phone into the kitchen, made supper (a kind of chili), ate it and washed up the few dishes. i watched TV and surfed.

Never just sit and wait. I was just noting how terrible the sevice was.

 

[Bella]

That's outrageous. You must be a patient person. I would have hung up.

Yeah, I'd like to, but that'll get me nowhere.

 

[Chet]

I have waited and waited and waited to have someone in India pick up speaking poor English whom I could not understand. After trying to explain my problem, he transferred me to someone else, and when I had had enough I hung up.

 

[Ruthanne]

Yeah, I'd like to, but that'll get me nowhere.

I'd call back at another time when they are less busy

 

[Bella]

I'd call back at another time when they are less busy

Ruthie, I've tried calling at different times, and regardless, there's always a wait.

 

[Lewkat]

Our head nurse here was on hold for over 2 hours in an attempt to get someone to repair an air mattress for one of the residents.

 

[Blessed]

I am used to it by now, I call the number, put it on speakerphone, go about my business. Sometimes I give up, if I have to shower but have been known to drag the phone to the bath LOL. If they still don't pick up and I have to leave the house, I leave a message to call me back and hold until I return, your call is important to me. Doesn't change anything but let someone no how I feel, at least that person gets a good laugh for the day. Customer service is not a always a fun job, many of these people are not happy that there are not enough people to handle the call volume.

I try to never take it personally, if I need to give someone an earful, I ask for a supervisor, at least they are being paid 10 cents more an hour to take the abuse. In the good old days, supervisors were rewarded, they knew all the procedures to get problem solved. No more, they only know how to say Yes Sir, Yes Mam, but have not a clue to fix your problem. Just save the time and aggravation, send a letter or an email so you have documentation to confirm the communication. All the companies don't like it if you have documentation, lawsuit anyone????

 

[RadishRose]

Our head nurse here was on hold for over 2 hours in an attempt to get someone to repair an air mattress for one of the residents.

Unthinkable!!!!

 

[Lewkat]

Unthinkable!!!!

Music constantly playing on the phone, and Nancy would yell, "hello" every few minutes. More music. I told her to hang up, but she hung on until someone finally picked up. She did get other stuff done, as she is a fantastic multitasker. We nurses learn that early on.

 

[squatting dog]

Ahhh, customer service.

 

[Disgustedman]

....and the next representative will be with you shortly.

No lie, one hour and 17 minutes!
I made supper and ate it while waiting.
My health care Anthem bcbs OTC benefits.

That's why I ADORE the speaker on the phone. I can (rarely) hear good music from them, or (if lucky) they have call back options.

 

[win231]

 

[Gaer]

Haha! Just wait until the messages are:
"Press 1 for Chinese, Press 2 for Russian, press 3 for English."

I'm kidding, I hope!

 

[Ruthanne]

Ruthie, I've tried calling at different times, and regardless, there's always a wait.

That sucks. I was just thinking of how some places I deal with are easier to contact when their business hours start. Anyhow take care.

 

[jujube]

Some of the recordings say, "There are 17 callers ahead of you" or "Your approximate wait is 22 minutes".

Then, at least, you have some idea what you're up against.

If they were *really* honest, the recording would say, " There are 17 callers ahead of you but please be advised that we will automatically disconnect you after 30 minutes so just how lucky do you feel today, punk?" (Recorded, of course, by a Clint Eastwood impersonator from India.....that's the only English he knows....)

For me, every minute on line listening to scratchy Muzak and hearing "your call is very important to us" repeated ad nauseum feels like 10 minutes in the dentist's chair.

 

[Blessed]

I am used to it by now, I call the number, put it on speakerphone, go about my business. Sometimes I give up, if I have to shower but have been known to drag the phone to the bath LOL. If they still don't pick up and I have to leave the house, I leave a message to call me back and hold until I return, your call is important to me. Doesn't change anything but let someone no how I feel, at least that person gets a good laugh for the day. Customer service is not a always a fun job, many of these people are not happy that there are not enough people to handle the call volume.

I try to never take it personally, if I need to give someone an earful, I ask for a supervisor, at least they are being paid 10 cents more an hour to take the abuse. In the good old days, supervisors were rewarded, they knew all the procedures to get problem solved. No more, they only know how to say Yes Sir, Yes Mam, but have not a clue to fix your problem. Just save the time and aggravation, send a letter or an email so you have documentation to confirm the communication. All the companies don't like it if you have documentation, lawsuit anyone????

@Pepper, why are you angry, what did I say that upset you? Maybe I can clarify, I don't want anyone to be angry.

 

[Pepper]

I was angry about what happened TO you, NOT you, silly!

 

[debodun]

I usually end up getting disconnected.

 

[Murrmurr]

Haha! Just wait until the messages are:
"Press 1 for Chinese, Press 2 for Russian, press 3 for English."

I'm kidding, I hope!

If Chinese or Russian ever become one of our primary languages, it will be when "customer service" no longer exists.
It only barely exists now.

 

[officerripley]

I usually end up getting disconnected.

Same here; seems to happen every darn time anymore.

 

[debodun]

Remember the days when you called a business and an actual person answered?

 

[Jules]

I have waited and waited and waited to have someone in India pick up speaking poor English whom I could not understand. After trying to explain my problem, he transferred me to someone else, and when I had had enough I hung up.

That’s what they want. Frustrate you so much that you hang up.

I did a major battle with some Cell phone reps in India. They kept putting me on hold for ‘two’ minutes and then coming back. They were actually laughing in the background and at one point they’d forgotten to put me on hold. I demanded to speak to the manager who wasn’t happy with his staff and he tried to help. Finally I insisted on speaking to someone in Canada. That guy was great and solved it in a few minutes.