iPhone 14 Pro Plus frozen

[Mr. Ed]

AT&T instructed me to take iPhone to Best Buy because I had AppleCare insurance. Best Buy wanted to charge $99.00 even though the phone was still under warranty. I declined to pay, why should I be charged for a faulty phone when I am already paying for coverage?

Best Buy technician delegated phone profile, I cannot sign into AT&T or Apple because technically my phone does not exist.
trying to schedule Genius Bar at Apple Store, however my phone does not show nor am I able to receive a text.

 

[Happyflowerlady]

If you have another apple product like iPad or MacBook, download the apple support app and you can contact them through the app. They might be able to help you get the phone working again, or at least get an appointment at the Apple Store For them to look at it for you.

 

[Packerjohn]

Ha, ha! Years ago I bought an expensive movie camera from Best Buy. I also bought their insurance. I had a problem under warranty and went back to them. They gave the the proverbial "run-around." All I got from them was a "1-800" number. When I phoned they told me to go back to Best Buy.

Lesson Learned: Never buy an extended warranty from Best Buy. They do not care about their customers. I have learned my lesson well.

 

[Nathan]

iPhone 14 Pro Plus frozen

Never buy an extended warranty from Best Buy. They do not care about their customers. I have learned my lesson well.

Amen! Plus, I would NEVER even talk to any of Best Buy's Geek Squad, much less let them touch any electronics that I own.

 

[hollydolly]

try this

 

[Mr. Ed]

Called apple store in Syracuse and set appointment Tuesday