What to do about DISH TV

bobcat

bobcat

Well-known Member
Location
Northern Calif
Speaking of something you can never leave.
I want to discontinue Dish TV, but here's the problem:
You can't discontinue service with them on their website. It can only be done on the phone by an "account specialist".
The problem is that they will never answer the phone.

I have called numerous times, get put on hold for 40 minutes, and twice more for 20 minutes, and they never take the call.
It's a perfect gimmick. If they don't take the call, then you can't cancel.
I have even tried their other numbers, like the one to pay your bill, which they answer, but say a cancellation has to be done by their account specialist, so they transfer the call, and no one answers.

I have tried the "chat" function on the website, and I am 47th in the queue.
I have taken them off auto pay, but I think they will wait a month before they cancel me, and then turn it over to collections if I refuse to pay.
I have checked the FCC complaints, and there are numerous ones who have gone through what I am, and it takes them a long time to get it resolved.
It's exasperating.
 

bobcat48 said:
I have taken them off auto pay, but I think they will wait a month before they cancel me, and then turn it over to collections if I refuse to pay.
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Just be sure you have evidence that you asked them to cancel. An email, or something posted to an online chat thing. Even if it is not responded to that will limit their basis for any collections.
 
Alligatorob said:
Just be sure you have evidence that you asked them to cancel. An email, or something posted to an online chat thing. Even if it is not responded to that will limit their basis for any collections.
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I thought of that, but there is no email on their website to send anything to, and by phone is the only way they will cancel it. It has to be done by an "account specialist", because it may involve returning equipment, etc...
 
@bobcat48 , I would just stay in queue and try to reach them in Chat. If nothing else works put in a support request, and tell them you're not getting a signal...because you've ripped out their equipment, and need an address to send it to.

Edit: DISH Chat has helped me resolve problems on a couple of occasions. I would like to dump Dish too, but my wife is attached to several "must have" programs, and can't/won't deal with getting the same programs off the internet. shrug.gif
 
Gosh, @bobcat48 ! Yikes! 😲😮😵

Seems like an example of the modern ways of doing business, that are going very wrong for consumers!
Definitely follow up with us, on this. We'll want to know if you find a way to resolve it!😧😓
 
Myrtle said:
Go Here, scroll down. https://my.dish.com/support/cancel-my-service

Think you can live without it?​

Give us a call at 866-974-0769 to cancel your service, or reference your Residential Customer Agreement for more cancellation information.

Call between 8:00am - Midnight ET, 7 days a week.
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Yes, I have been on that page, called the number, and just put on hold forever. I think they just figure you will give up if you can't get through.
 
How do I email Dish TV?


Some of the most common ways to reach DISH include:
  1. Over the phone at 855-995-0963 (for new customers) and 800-333-3474 (for existing customers)
  2. Chat online at My DISH Support.
  3. Email DISH at Care@dish.com.
 
Nathan said:
@bobcat48 , I would just stay in queue and try to reach them in Chat. If nothing else works put in a support request, and tell them you're not getting a signal...because you've ripped out their equipment, and need an address to send it to.

Edit: DISH Chat has helped me resolve problems on a couple of occasions. I would like to dump Dish too, but my wife is attached to several "must have" programs, and can't/won't deal with getting the same programs off the internet. View attachment 298917
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As I mentioned, I have tried chat, and I was 47th in line once, and I think 39 another time. My fear is that even if I get through on chat, they will give me the number to call.
 
Success !!! (I hope). Myrtle was right. I stayed on the phone for 50 minutes, and eventually they came on the line. They tried everything to get me to change my mind, but I got them to do it. Now I just have to return the equipment, pay for shipping, and it will be done. Thank you everyone !
 
bobcat48 said:
Success !!! (I hope). Myrtle was right. I stayed on the phone for 50 minutes, and eventually they came on the line. They tried everything to get me to change my mind, but I got them to do it. Now I just have to return the equipment, pay for shipping, and it will be done. Thank you everyone !
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Good for you, Bobcat!!! It's definitely not easy or pleasant.

For me it was DirecTV satellite. Miserable experience. I was advised to take a photo of the equipment in the box but I didn't have to use it. It went smoothly after the phone call finally ended.
 
Myrtle said:
Good for you, Bobcat!!! It's definitely not easy or pleasant.

For me it was DirecTV satellite. Miserable experience. I was advised to take a photo of the equipment in the box but I didn't have to use it. It went smoothly after the phone call finally ended.
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Yeah, you were right. I stayed on hold for nearly an hour and just waited them out. They probably can't get into trouble with the FCC for making people wait, but perhaps they would if they never answered at all. Thanks.
 
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