Don't you hate it when.....

When I call a company, like my health insurance, and ask a very simple question, then have to start all over, going into great detail because they "don't get it," and even then, nothing is resolved.

I have a PPO Medicare advantage plan and was disturbed because they sent a replacement insurance card, naming my PCP on it, when the original card did not. I was concerned that if he was out of the office and I needed to see a different doctor in the practice, it could be a problem with my insurance.

After 3 people and over an hour on the phone, my question was never answered. I had to go downtown and get the senior advocate for Medicare patients to get this fixed, and she did. I finally got a new card like the first, without a doctor's name on it.
 
I used to hate it when after a 6 hour flight and landing, I am told our gate is blocked by another plane waiting to be pushed back. On one occasion I had to wait over a half hour until my gate was opened. That happened several times during my career. Guess who takes the passenger’s wrath for waiting? Yes, me.
 
Automated phone answering systems, there are a couple I don't mind (such as, before auto prescription refills I didn't mind refilling thru the pharmacy's automated system), but mostly I wind up yelling 'operator!' 'operator!' 'operator!' at every prompt.
 

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