I have an appointment with my ophthalmologist on Monday

debodun

SF VIP

Location

way upstate in New York, USA

• May 10, 2025

• #1

They usually call with a reminder message and to confirm. This time I received an email from Klara (touted as an easy and secure way for medical providers to communicate with their patients and with each other) to confirm, but it doesn't work on my computer because of an "outdated browser".

 

Aunt Bea

SF VIP

Location

Near Mount Pilot

• May 10, 2025

• #2

I get an annoying variety of calls, texts, and emails reminding me of my appointments.

No shows must to be a significant problem if they devote so much time and attention to reminding patients of upcoming appointments.

Whatever happened to personal responsibility?

 

Knight

Well-known Member

• May 10, 2025

• #3

Routine scheduled yearly eye exam reminder was sent to my wife's email sent along with a check in form. Now all she has to do is show up, slide her Medicare card in the kiosk & wait to be called. The facility we go to usually is right on time or no more than 5 minutes waiting.

 

T

Twostep

Well-known Member

Location

Tiny town Oklahoma, OK

• May 10, 2025

• #4

A lot of medical providers have moved to text, email and bot calls. You did receive the information. Have you called to confirm?

 

L

LoveTulips

Senior Member

Location

British Columbia, Canada

• May 10, 2025

• #5

Well, although I'm on top of things, I'm still glad they remind us. If we don't show up to the GP or dentist and haven't let them know 24 hours before, we are charged, I think it's $50.

 

debodun

SF VIP

Location

way upstate in New York, USA

• May 11, 2025  Original Poster

• #6

Twostep said:

Have you called to confirm?

Click to expand...

When I received the email, it was after hours on Friday. I did post a message to the patient portal to conform and also added that Klara doesn't work on my computer.

 

T

That Lady in PA

Senior Member

• May 11, 2025

• #7

Sounds like you need to update that computer or switch over to texts…. Or write everything into your calendar.

 

T

Twostep

Well-known Member

Location

Tiny town Oklahoma, OK

• May 11, 2025

• #8

debodun said:

When I received the email, it was after hours on Friday. I did post a message to the patient portal to conform and also added that Klara doesn't work on my computer.

Click to expand...

This is recurring in your posts. Believe me, my desk has scratch marks from me refusing to text! This is standard communication.