A Charge For Disney Plus Mysteriously Reappeared on my Verizon Bill

OneEyedDiva

OneEyedDiva

SF VIP
Location
New Jersey
In Dec 2019 I switched to Verizon Fios. As a new customer, I got a year of Disney + for free. I canceled that subscription on Dec 5, 2020 a day before expiration. I got an email confirming and my December bill reflected it, except there was an increase in the bill due to Verizon fees. This month, I got a bill that was $6.99 higher than it should be so I figured it must be a charge for Disney. Sure enough it was. About a week ago, I got an email saying my account was locked due to suspicious activity but I forgot to check that out until today. I had to change my password after some verification steps. The customer service representative was pleasant and took care of it for me; I got the email confirmation of the credit.

This is the second time there was an unauthorized change in my service. The same day Fios was installed, I got an email thanking me for upgrading my service (to a higher speed internet). Not only did it cost more, it would have negated the perks that were specifically offered for the level of service I signed up for. After excruciating hours on chat I wound up having to call customer service the next day. Thank God I got an angel who reviewed everything, changed my account back to what it was supposed to be and consulted with the promotional manager to make sure I got my promised perks. I was due $100 gift card and the free Disney. I found out that it's possible the installer made the change, perhaps inadvertently which was disconcerting. I'm glad I saved every confirmation I got from them and will continue to do so in case I have to prove anything else.
 

you just have an awful time with stuff don't you? i hope it settles down so you can relax and live your life without all this junk going on. :)
 
MarciKS said:
you just have an awful time with stuff don't you? i hope it settles down so you can relax and live your life without all this junk going on. :)
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Actually my life is going a lot better than most people I know! And for that I feel blessed. I just hope we don't have any more deaths!! I usually get what I need from the customer service reps...it just takes time. Good thing I'm retire. :rolleyes:
 

OneEyedDiva said:
Actually my life is going a lot better than most people I know! And for that I feel blessed. I just hope we don't have any more deaths!! I usually get what I need from the customer service reps...it just takes time. Good thing I'm retire. :rolleyes:
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as for the deaths...there's an awful lot of people experiencing them. it's sad.
 
They pull the same crap with Sirius Radio & unordered magazine subscriptions.
When my car leases are up, I automatically get a 3-month trial of Sirius Radio. Then, if I forget about it & don't cancel, they start sending me bills, which I ignore. When they call me, I remind them that if I didn't order something, they can't charge me for it. The people there work on commission, so (of course) they'll sign up people, hoping they'll just pay the bill when it comes.

Occasionally, I'll get a couple of magazines I'm not interested in. Same thing; they'll send a bill after a few issues. You're not required to pay them, either.
 
win231 said:
They pull the same crap with Sirius Radio & unordered magazine subscriptions.
When my car leases are up, I automatically get a 3-month trial of Sirius Radio. Then, if I forget about it & don't cancel, they start sending me bills, which I ignore. When they call me, I remind them that if I didn't order something, they can't charge me for it. The people there work on commission, so (of course) they'll sign up people, hoping they'll just pay the bill when it comes.

Occasionally, I'll get a couple of magazines I'm not interested in. Same thing; they'll send a bill after a few issues. You're not required to pay them, either.
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Win, I agree. Getting rid of Sirius radio is like pulling teeth. They hit me with an enormous bill and I call and cancel. Then they give me a much lower rate, but still to much for what I use it for. No, I tell them, over and over. Finally got them off my back. Never again.
 
Pappy said:
Win, I agree. Getting rid of Sirius radio is like pulling teeth. They hit me with an enormous bill and I call and cancel. Then they give me a much lower rate, but still to much for what I use it for. No, I tell them, over and over. Finally got them off my back. Never again.
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I think some people don't know the law & they'll just pay it. Similar situation with credit card companies. Occasionally, I've had to dispute a charge &, by law, they are not allowed to add any interest or late fees during a charge dispute but they will, hoping the customer doesn't know any better & they'll just pay it.
I went through that with botched dental work - over $3,000.00. During the dispute (which was settled in my favor after an investigation,) they kept sending me interest charges for over $1,400.00, with the usual "We'll report it to your credit & it will lower your credit score." I said, "Please be my guest & report it if you're stupid enough to think that will make me pay it." It was 6 years before they gave up.
 
Ain't nothin' free. You are going to pay for it one way ,or another. I'm not a fan of Verizon. They are great at promoting 'deals', but their deals have provisions that you have to cancel something before a date, or you will be charged for a service. And since Verizon never met an extraneous fee it didn't love, it's easy to bury stuff in their bills.
 
win231 said:
They pull the same crap with Sirius Radio & unordered magazine subscriptions.
When my car leases are up, I automatically get a 3-month trial of Sirius Radio. Then, if I forget about it & don't cancel, they start sending me bills, which I ignore. When they call me, I remind them that if I didn't order something, they can't charge me for it. The people there work on commission, so (of course) they'll sign up people, hoping they'll just pay the bill when it comes.

Occasionally, I'll get a couple of magazines I'm not interested in. Same thing; they'll send a bill after a few issues. You're not required to pay them, either.
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Win...I've gotten free trial this and that over the years. I always put the cancel dates on my digital calendar and set alerts so I will be reminded. I also use virtual credit card numbers which I can set amounts and expiration dates for (used to be 12 month max, not it's 7 months max). They'd be hard pressed to charge my account once the money for that card number runs out or expires.
 
OneEyedDiva said:
Win...I've gotten free trial this and that over the years. I always put the cancel dates on my digital calendar and set alerts so I will be reminded. I also use virtual credit card numbers which I can set amounts and expiration dates for (used to be 12 month max, not it's 7 months max). They'd be hard pressed to charge my account once the money for that card number runs out or expires.
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Smart move many places COUNT on people not remembering to go in and cancel .....
 
Jeni said:
Smart move many places COUNT on people not remembering to go in and cancel .....
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Exactly Jeni. I think the same about rebates. Some are quite healthy but the companies probably figure half the people won't remember to use them. I had bought a Acer scanner once. There was a $40 rebate that I remembered just in time to submit it. I would have been quite mad at myself if I hadn't.
 
OneEyedDiva said:
Exactly Jeni. I think the same about rebates. Some are quite healthy but the companies probably figure half the people won't remember to use them. I had bought a Acer scanner once. There was a $40 rebate that I remembered just in time to submit it. I would have been quite mad at myself if I hadn't.
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i worked in retail ... a very large nation wide retailer we tried to get them to eliminate coupons we had to hang and keep up the buy 2 get one free or 20% off type etc.....

We were told "nope, many people just grab three not the coupon buy it and not see they did not get "coupon" price and only a few will come back to fix "
That was one of the final straws that made me leave retail............. I found that answer very sleazy....... especially when they promote themselves as the good guys :mad:
 
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We had a similar problem with Sprint. My mother-in-law was on our account. After she died, I called Sprint to have her phone cancelled. They said they would. The next month it's still there. So I call again and they say they'll cancel it and give us credit, but never do. The next month, it's still there. So I call again and get someone who can barely speak English; she sounded like she was from India. After getting a runaround for half-an-hour, I tell her to put her manager on. She say she is the manager.

They also sold us a phone that didn't work correctly. I mailed it back, but they claimed they never received it and were going to charge us for it.

It took six months to finally get the problems straightened out. I thought about switching to another provider, but after reading reviews, it seems like they're all bad! These multi-billion dollar cellphone companies have the customer support of a shyster roofing company. Are competent people that hard to find? Maybe they don't pay enough to attract good people.
 
Irwin said:
We had a similar problem with Sprint. My mother-in-law was on our account. After she died, I called Sprint to have her phone cancelled. They said they would. The next month it's still there. So I call again and they say they'll cancel it and give us credit, but never do. The next month, it's still there. So I call again and get someone who can barely speak English; she sounded like she was from India. After getting a runaround for half-an-hour, I tell her to put her manager on. She say she is the manager.

They also sold us a phone that didn't work correctly. I mailed it back, but they claimed they never received it and were going to charge us for it.

It took six months to finally get the problems straightened out. I thought about switching to another provider, but after reading reviews, it seems like they're all bad! These multi-billion dollar cellphone companies have the customer support of a shyster roofing company. Are competent people that hard to find? Maybe they don't pay enough to attract good people.
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Irwin How frustrating that must've been! It's good that it was finally straightened out. My husband and I finally left Sprint. He did first and I was impressed by how quickly his wi-fi connection was using Metro PCS. When my contract expired, I switched to Metro too and love it. My bill was about $25 lower a month and I could wirelessly connect my tablet at no extra cost. My grandson who was on Sprint said connecting wi-fi to another device would have cost him $10 a month (at that time).

I cannot tell you how many times my husband and I had to call Sprint! But sometimes it paid off. Whatever the problem was, we'd stay on the phone, sometimes an hour. Then my husband would say...we're business people (well he was) and losing money by the hour. A couple of times they credited us $35. But one time I called and realized the rep was probably from another country but I wound up being glad he was the one who took my call. I forgot what my complaint was but he said hold on Mrs. XX let me check something. He came back and said Mrs. XX, Sprint owes you $200! I had somehow been over billed, probably a little here and there. So he credited our bill with $200. At the time three of us were on the account which I managed and I didn't check everybody's bills all the time.
 

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