A Company Owes Me A Refund For Being Unable To Provide The Service

[Butterfly]

Let me veer off track slightly. Our Better Business Bureau's policy during this COVID-19 mess is to not get involved with complaints pertaining to shoddy service or the other things that they usually handle.

My fear is that they also excuse companies from having to refund payments! In other words, you pay up front for something as I did and the company alleges that the virus prevented them from producing the product or performing the service, BBB's policy says that the co. can keep your pmt!

If so, I wonder if the Consumer Protection Division in the State atty. general's office would agree.

What are your BBB's policies during this COVID-19 mess?

Let me veer off track slightly. Our Better Business Bureau's policy during this COVID-19 mess is to not get involved with complaints pertaining to shoddy service or the other things that they usually handle.

My fear is that they also excuse companies from having to refund payments! In other words, you pay up front for something as I did and the company alleges that the virus prevented them from producing the product or performing the service, BBB's policy says that the co. can keep your pmt!

If so, I wonder if the Consumer Protection Division in the State atty. general's office would agree.

What are your BBB's policies during this COVID-19 mess?

Regardless what the BBB says, I do not believe that it is legal for a company to keep your funds if the company has not rendered the goods/service you paid for.

Forget the BBB. They are not lawyers or experts on what is legal or not; they don't have any enforcement powers, anyway.

 

[Butterfly]

One more question. Is the company required to be licensed (like a contractor, builder, etc.)? If so, you can complain to your state's licensing board that regulates licensing to their type of business.

 

[JaniceM]

Regardless what the BBB says, I do not believe that it is legal for a company to keep your funds if the company has not rendered the goods/service you paid for.

Forget the BBB. They are not lawyers or experts on what is legal or not; they don't have any enforcement powers, anyway.

For the longest time, I'd thought the BBB was a government agency. I found out it isn't.

 

[StarSong]

I'd ask your bank if there's any danger of her stealing money from your account if she's got that information. I'd assume not. After all, anyone who gets a paper check from you has your account numbers right there.

 

[Camper6]

Tell them to send you a check for the refund.

Don't supply the void check they ask for. That gives them access to your account. That's how a direct withdrawal is set up.

 

[Judycat]

Well you can contact your state attorney general's office, they will have you fill out a form and more waiting. You have a fraud charge if they took money out of your account without providing anything. Start with your bank. They will have you fill out forms too but results may be a little quicker. Plus they have a fax machine and a copier. No luck there then hire an attorney.

 

[JaniceM]

Well you can contact your state attorney general's office, they will have you fill out a form and more waiting. You have a fraud charge if they took money out of your account without providing anything. Start with your bank. They will have you fill out forms too but results may be a little quicker. Plus they have a fax machine and a copier. No luck there then hire an attorney.

This ^ sounds like good advice.