I write Tripadvisor reviews - about 70 so far for hotels and restaurants etc. I'm about to write one for the U Koh Madsum Resort. I wish I could give it 4 1/2 stars. I am very picky about what I give 5 stars to, but hate to give 4 when it deserves a bit more. Hmmm.....
We loved this place but it wasn't perfect. The big complaint was the service at the main restaurant, especially at dinner. Some reviewers blamed the service on the fact that many of the staff had limited English. But that's not what I blame it on. Most of the servers are very polite and ask how everything is, but it is so s.....l.....o......w. At one dinner I had so ask 3 times for my mai tai, while hubby got his beer right away.
The only server who always had a sour look on his face had trouble understanding us. On Sunday there was a special Valentine's Day meal - we debated on whether to get it, but hubby said this could be my (pre)birthday meal as well so let's do it. I posted the menu on here somewhere. Anyway, the leaflet said 3,000 baht per couple, about $100. When the guy brought the bill to be signed it said 6,000 plus the price for drinks. I argued with him for a short time as he kept saying 3,000 each and I pointed out per couple means the two of us. I gave in and signed the bill charging to our room. Then we saw the manager (he's German) and called him over. He fixed the bill to the proper price.
We will go back next winter for my birthday, and I guess that's what counts, right?