Are they kidding?

Autumn

Autumn

Member
Location
Boston
One of the things I've had to do since my husband passed was cancel his credit cards. This was a little more complicated than I'd anticipated, but I finally got all the paperwork submitted. I got letters from Capital One and CitiBank, addressed to me, expressing condolences and confirming that the accounts were closed.

From our bank? A letter came, addressed to my husband, informing him that due to a recent "life event", they were cancelling his credit card. They went on to say that he owed them .68 cents and advised him to pay promptly to avoid late fees.

I realize that the letter was computer-generated, No Humans Involved, but still. It would be hilarious if it weren't so indicative of such an impersonal corporate culture. Time to find a new bank...
 

Autumn said:
One of the things I've had to do since my husband passed was cancel his credit cards. This was a little more complicated than I'd anticipated, but I finally got all the paperwork submitted. I got letters from Capital One and CitiBank, addressed to me, expressing condolences and confirming that the accounts were closed.

From our bank? A letter came, addressed to my husband, informing him that due to a recent "life event", they were cancelling his credit card. They went on to say that he owed them .68 cents and advised him to pay promptly to avoid late fees.

I realize that the letter was computer-generated, No Humans Involved, but still. It would be hilarious if it weren't so indicative of such an impersonal corporate culture. Time to find a new bank...
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I loathe any/all financial institutions with a passion.

So long as they have their grubby little hands on people's money, it's all giggles and grins, but heaven forbid someone is late on, or misses a payment, one quickly learns the definition of friend and foe.
 
Oh, man, when I had to cancel my late husband's accounts and/or get them transferred into my name, I thought I'd pull my hair out.

One account insisted that "only the original account holder could make changes". The fact that the original account holder was DEAD didn't change their song and dance one bit. I had to resort to some creative yelling to get that done.
 

Autumn said:
One of the things I've had to do since my husband passed was cancel his credit cards. This was a little more complicated than I'd anticipated, but I finally got all the paperwork submitted. I got letters from Capital One and CitiBank, addressed to me, expressing condolences and confirming that the accounts were closed.

From our bank? A letter came, addressed to my husband, informing him that due to a recent "life event", they were cancelling his credit card. They went on to say that he owed them .68 cents and advised him to pay promptly to avoid late fees.

I realize that the letter was computer-generated, No Humans Involved, but still. It would be hilarious if it weren't so indicative of such an impersonal corporate culture. Time to find a new bank...
Click to expand...
Not meaning to come across as insensitive but how is changing banks going to help? Aren't they pretty much all the same when it comes to computer generated business dealings?
 
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My mother's bank was her teachers' credit union. After she passed they were nothing but kind, supportive, and efficient when I had to terminate her accounts. I personally have no use whatsoever for the major bank corporations.
 
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