I was told to come into our shop over the weekend and replace the control valve on a Caterpillar excavator. It had been ordered and they said it would be in on Saturday. Well, sat. comes, I call and... no parts. What to do? Knowing my call to the parts manager would mean nothing, I called and told the secretary I was Bill *****. (vice president of our company). I started yelling at the parts guy that I had an entire crew standing by on their word the parts would be here.
He got shook up and had one of his men go outside and remove the valve from a new machine sitting on their lot. I came, got the valve and went back to the shop and replaced the bad one. Next morning, I'm called to the front office. Seems someone in the shop had told Caterpillar management who in turn called Bill. Those guy's in the shop were sure I was about to be fired.
(I've got to say, I was wondering that too). Anyway, standing in the front office with the vice president I could see he wanted to chew me out. Sir I said... what good would a lowly mechanic do calling Caterpillar? I knew your name would get results and I care about us, not them. That finished it. He kinda flustered around and told me not to do that again and dismissed me.
On my way out, I swiped his name tag off his desk and went back to my shop, wearing it and telling everybody that I'd been
promoted. (and adopted by Bill).

