My daughter worked as an activities director at a nursing home. Except for the way some of the staff treated the patients, and the fact that the people in charge did nothing to correct the problems, she loved her job. The patients she came in contact with loved her. Unfortunately, she was not allowed to come back and visit them. This was pre-Covid.
She actually got fired for reporting neglect to patients. For example, she found a patient sitting in a wheelchair in the hall in front of the bathroom. She had been waiting for an hour for an aide to come back to her to let her in. There were patients who could not eat the food they were served; some of the had to be spoon fed, but were not. The food, btw, was awful ... the patients didn't like it. It is difficult to get patients to eat enough when the food tastes horrible.
There were patients who had dementia and the staff would argue with them. My daughter simply agreed with them, and continued talking with them, and they stayed calm. Otherwise, they would get agitated, which is definitely not doing the patients any good.
My daughter helped those who needed it. She said the biggest problem was the profits took precedence over hiring enough staff to see to the patients properly.
I looked the nursing home chain up on Medicare, and it got 2 stars. I looked up the owners; they were very wealthy.