Son_of_Perdition
Senior Member
In Dec '15 I called to cancel my bundle service I had with CenturyLink/DirecTV. The retention specialist I talked to convinced me to extend my bundle for 1 year (12 months) @ a guaranteed $75-77 per month rate including fees, taxes & discounts. My first bill in Jan was $75.98, acceptable. Since then my bill has now increased to $84.98 per month an increase of 12%. I called CenturyLink talked to support, they turned me over to billing, I got the runaround about promotions expiring, increased charges from DirecTV,,,etc. They wanted me to call DirecTV (whom won't talk to me since my bundle was through CenturyLink) & I passed that on, the she said that I need to tell DirecTV that I want to talk about my bill & that should get me a billing 'expert'. LOL, so my next comment was, 'Forget what we have talked about, I will continue to pay the extra bogus charges & definitely cancel my service with CenturyLink in Dec '16, thank you & hung up!'