Does anyone here use Instacart?

Sunkist

Sunkist

Senior Member
I don't know whether I've made mistakes, or whether there's a "glitch" on their website.
Hoping for info/input..

This problem occurred a couple of times in the past..

I ordered through Instacart twice within the last couple of weeks. The first instance was fine, the second wasn't:

When preparing to place order, site says 'suggested tip $2.' That seems cheap, so I always increase it.
In the first instance, after order was delivered, I received a text thanking me for the extra tip.
In the second instance, I didn't receive a text, and no additional receipt by email. I contacted their Live Chat, and the guy didn't know what was going on.

In the first case, the amount I stated for increased tip was amount I was charged for the tip.
In the second case, though, after I changed the amount I was charged for the initial amount PLUS the higher amount. My bank also shows this.

I guess it comes to this question: if the mistake is on my end, was it a matter of when I increased the tip, did I click the wrong button, or some other explanation?

(I don't know how to do screen shots, and wouldn't be able to get to any more info without placing an order)
 
I started using it back when I had my hip replacement surgery a few years back. Could not drive for a couple weeks, and could not lift a lot. Never had an issue with tip. I would always add extra since they would carry stuff up to my apartment for me and put it where I could reach.
Got rid of it for a while, but recently restarted it. I order once a month or so. Just put in one today
 
I used Insta some years back and I loved it. I used it as I was not a Wmart fan and I could get Aldi through it and Aldi did not hike their prices on delivery apps. It went very well.

Then one year I went to renew my membership and they double charged me. I spent way too much time trying to get it straightened out and they eventually refunded like 1/3 of what they owed me and I gave up and I quit using them. It was a shame as the delivery people and service I'd had not much trouble with.

These days I use Wmart delivery and pay for their annual pass but still NOT a Wmart fan. I really pick and choose... I'm not a fan of their meat or their produce.

But I was in a spot for a time where I could not go out and get groceries and it did save me...

I did like Instacart until I felt they screwed me over and try reaching anyone who will truly fix the problem. At least that is how I felt. Prior to that I was even recommending them to people everywhere.
 
Rae said:
I use Instacart and if I have a complaint, they take care of it right away. I find the deliveries and the people who deliver them efficient and most are very friendly. I cannot go buy a lot of groceries myself, so it works well for me.
Click to expand...
How do you contact them?
I can't hear to use phone very well, but a couple of times I used their Live Chat and it accomplished nothing, they acted like they didn't know what I was talking about.
 
Sunkist said:
How do you contact them?
I can't hear to use phone very well, but a couple of times I used their Live Chat and it accomplished nothing, they acted like they didn't know what I was talking about.
Click to expand...
In the beginning, I used my email address that I'd signed up
with for any communication, questions etc. They replied fast
on those occasions.
 
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