form letters or bad business practices....

Jeni

Senior Member
I am tired of having to follow up on people or computer issues with businesses etc.
Last week i received a letter saying a reminder to pay my home insurance as they have NOT received my payment ....... i looked at bank and SAME day letter is generated they had cashed my check? So made the call asking what the heck ?
I am tired of getting answers like "well the department that enters data had a delay or something you are all good no problem" ......
NO, There is an issue if I do not trust your data is accurate.

So then this weekend i get a letter from a credit union that says i have NOT used my account so will lose some perks if it is inactive........
so i sent chat.... through CU website (which has numerous flags on it warning of scams) asking what are they talking about i see transactions...... i get a response saying........... "weird i see them too, Oh well probably on list by mistake" ....act like i am an inconvenience to ask questions

I said ....."NO not oh well........ find out where the disconnect is before i have to go back and fix things" ....... i explained easier to do before then after an issue.

In trying to settle an issue a person said they were hiring a licensed person but i had doubts.............. told them to look it up found the person is NOT a licensed contractor and in fact had license suspended years ago ........ the person was Mad at me for showing them the person lied to their face......... how am i the bad guy in that?
does anyone else feel they are always having to followup on people....
 

It seems that when computer related mistakes are made, it's useless to ask anyone to fix the issue. They have no idea how. If you're lucky they will at least report it to their IT department. The person handling your issue just hands out platitudes to you hoping that you won't go off on them.
 
I double check everything these days and follow up if there are issues, until every "t" is crossed and "i" dotted.
So yes, been there done that and when on the phone with someone, I often wonder if they're even in the same country I am.
 


Back
Top