GoFundMe system unresponsive for Help

J

JBR

Senior Member
Location
Southern Canada mtn. valley, tad west of Rockies
There's another GFM thread, but its focus is different.

A woman I know has been diagnosed with aggressive breast cancer. I want to donate to a GFM set up by one of our mutual friends. I needed to join GoFundMe in order to do that. Becoming a member via the sign-up process was easy.

I found an online page saying that e-transfers are acceptable, but on the GFM site I couldn't figure out how to to that. I've been trying to contact the GFM Customer Care system, tried at several points yesterday and once today. Couldn't get info. I could not get the "bot" to connect me with a human, even though the bot claims it can do that if requested to do so..

The "trouble" questions presented by the bot were not pertinent to my query. When trying to get answers to my question, the AI system simply freezes up. I've made five dreary 'go nowhere' attempts. I'm really frustrated. It doesn't seem that there is human oversight in the GFM "Care" system. ???
 

this is all over the place cannot find a human to do anything the bot simply loses it if you ask for representative and hangs up on me in a customer service situation i have had to deal with.
 
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Yes, Jeni. Seems like what's going on is services are trying to cut operational costs by investing in programmed, automated systems. If a customer is requesting something within very common parameters, then... OK. But the "bot" can't do anything beyond the scope of a limited set of issues from which the customer is supposed to choose. Sigh.
 

JBR said:
Yes, Jeni. Seems like what's going on is services are trying to cut operational costs by investing in programmed, automated systems. If a customer is requesting something within very common parameters, then... OK. But the "bot" can't do anything beyond the scope of a limited set of issues from which the customer is supposed to choose. Sigh.
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i spent 45 minutes on phone once to get a human to deal with ......................something she seemed amazed as most just give up and she does not have to do the job..... IF i have the time i wait and make sure they are well aware of that and i will be sharing with others their "customer service"
it is irritating they think every situation is some bot telling you to do this etc.
 
I've always been very leery about GFM. I know a gal that asked for money to help pay for her mother's funeral expenses after she died of cancer. The gal said that her father was broke and her mother's life insurance cancelled her policy because she had cancer. It was quite a sob story.

I knew this gal quite well and her family. The father was far from "broke". They had a horse ranch and thousands of acres of land that they leased out to several farmers. The father had retired from a well-paying job with Nestle and the mother that died was a physician's assistant. Besides, all those lies she told, no insurance would cancel a policy because someone got cancer.

I don't trust GFM...but that's just me.

I hate getting those bot's. I had that yesterday and had to keep requesting a representative. Sometimes they're called agents and it's a guessing game what name you're supposed to ask the bot for.
 
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Colleen, in the case of this GFM I want to donate to, I know the woman who's dealing with cancer. She's done much service within our community and has always been an earner, but has lived pretty close to the bone. The online appeal has been set up for her by someone I trust. This GFM situation is legit.

In Canada, we have socialized medicine, thank goodness. The treatment won't cost this woman anything in itself, but one has to live for a time where the treatment is available, so... hotel, meals, etc. And after treatment, any OTC pharmaceuticals not specifically prescribed by one's doctor must be paid for out of pocket. I know because I've been through it. About two years ago I was treated for a throat cancer
 
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I was able to make a donation this morning, but definitely not thanks to the customer care system. Never did get connected with a human. Main thing is being able to donate to the GFM for our friend.

GFM is a good thing. I hope the 5 or 6 (n) review options I clicked before signing out are noticed, lumped-in with those of others contributing to that stat.
 
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