Marie5656
SF VIP
- Location
- Batavia, NY
So, I got my car back this afternoon. Finally. I asked about all the issues. I guess my tires are the "drive-flat" tires. The ones that let you drive a small distance on the flat without totally tearing it up. That being said, they still need to sell you a new tire. Also, I found out I could have driven all the way to the tire shop on the flat, and saved myself the tow. I guess you can drive (slowly and carefully) up to 20 miles on the flat. Who knew? I knew the tire existed, but 1 I did not know that is what the car had, and 2 I did not know I could drive so far on it.
Second issue, yesterday afternoon I lost my internet connection. I called support, and she tried several times to refresh the modem to no avail. It was not responding. Here is where my adventure happened. So yesterday on the phone she asked if I would be home between 5 and 6 PM for a repair guy to come out. I said yes. She reminded me I would get a call when they were on their way. 6:30 PM and no show, no call. So I called them. Turns out the repair ticket was created, but never scheduled with an available tech.
An hour and several calls later they said someone would come this afternoon. He came and it was a 5 minute fix. Turns out my modem was never "registered" whatever that means. He said it should have happened automatically when I was set up. Oh well.
So, I am back online, and back driving. What more could a girl ask for.
Oh.....off topic....first day of Summer is this Friday. Cook out at my house.
Second issue, yesterday afternoon I lost my internet connection. I called support, and she tried several times to refresh the modem to no avail. It was not responding. Here is where my adventure happened. So yesterday on the phone she asked if I would be home between 5 and 6 PM for a repair guy to come out. I said yes. She reminded me I would get a call when they were on their way. 6:30 PM and no show, no call. So I called them. Turns out the repair ticket was created, but never scheduled with an available tech.
An hour and several calls later they said someone would come this afternoon. He came and it was a 5 minute fix. Turns out my modem was never "registered" whatever that means. He said it should have happened automatically when I was set up. Oh well.
So, I am back online, and back driving. What more could a girl ask for.
Oh.....off topic....first day of Summer is this Friday. Cook out at my house.
