Have you ever had enough to "Fire off an e-mail"?

TWHRider

TWHRider

Member
Location
Tennessee
I frequently aim them at businesses - Tractor Supply being my latest target - lol lol

When did the customer stop being right?

I can well understand not having big inventory on high dollar items but, anything under $20 and is popular better be there.

I get the "the home office said we couldn't order any more".

I get on-line and by gosh n by golly, according to the home office website my $2.99 item should indeed be available at either of my local stores but it isn't.

So I fired off an e-mail asking "what gives?" with not stocking the "chump change items?", along with some well-constructed chops at the knee caps. I concluded by saying if they didn't want my business, ok fine, I'll order that item from somewhere else for the same price and start buying other "things" from Lowe's, our local Co-op, anyplace but Tractor Supply.

Ozarkgal -- it's a bot knife <---I want the knife not the stupid bot block - lol Those bot knives come in mighty handy for a multitude of things and I've worn all of mine out - lol lol I can get the same brand from Chicks if TSC wants to play hardball over $2.99:rolleyes:
 

TWH, I totally get what you mean. Living in a rural area, we are between two towns, 25 miles either way, each have a Walmart and a farmers co-op. Invariably I come home without several staple items on my list from both places, because they were "out of it". I get up on the wrong side of the bed if I can't have my non-fat half n'half coffee creamer in morning. I have learned that Thursday morning is generally the best time to hit town, as stores seem to be stocked up for Wednesday's ad and the weekend. I usually leave feeling very frustrated about the lack of inventory I was used to, living in a large city. Then I remember the crowds,traffic, rude people, long lines. I'll still take the country anyday and remember to count my blessings. I have found that it generally does no good to complain, businesses don't value you as a customer anymore. I guess there are so many people now, they feel there's two more around the corner to take your place.

Never had much luck with those bot blocks,too much scraping. Give me a good old knife, a razor also works well on short hair areas .
 
It really gets me when I am shopping in a Super Store, such as Walmart and I can't find a basic item - like black slacks (which I think is a basic wardrobe item) or a can opener, which I think is a basic kitchen item. Or can't find where the crackers are located because they have little elves or little devils who rearrange the store in the middle of the night.

I live in the city and have learned to shop on in the middle of the mornings to avoid the rush.

Haven't really checked online to see if an item is available - appreciate the heads-up to know it is not always accurate between what is stated online and what is available in the stores.
 

UPDATE! :indecisiveness:

I got an e-mail back from TSC's customer service.

They said they "----have determined the product in question is out of season at the store zip code I indicated---." "---we apologize for any inconvenience."

Not wanting to let little "Ashley" at Tractor Supply Customer Service off the hook, I fired back another e-mail that said.

"here's your latest "Out of Season" Breaking News:

This is southern Middle Tennessee. It's still warm. I scraped bot eggs off four horses yesterday". BUT don't you worry about inconveniencing me, I just placed an big order with Chicks. Now you just go have yourself a great little day!!"

So what apartment-dwelling city slicker made the decision to pull $3 bot knives off the shelf (and it was in October, not November) in an area that stays warm until January???
 
Being a city-boy, at first I thought TWHRider had made serial spelling errors and was referring to "boot" knives. Then I wondered how she had "worn them out"! :eek:

I've never been one to complain much by email - I prefer the personal touch, so that I can utilize my crazy-face and my Italian hand-signs. The last time I complained via email was over a website that was giving away my book for free, but seeing as how the site was a medical university in Iraq I just emailed my publisher and let their lawyers deal with it.
 
SifuPhil said:
Being a city-boy, at first I thought TWHRider had made serial spelling errors and was referring to "boot" knives. Then I wondered how she had "worn them out"! :eek:

I've never been one to complain much by email - I prefer the personal touch, so that I can utilize my crazy-face and my Italian hand-signs. The last time I complained via email was over a website that was giving away my book for free, but seeing as how the site was a medical university in Iraq I just emailed my publisher and let their lawyers deal with it.
Click to expand...

I am prone to spelling errors but this wasn't one of them - lol lol lol A bot knife has a non-life threatening serrated edge that scrapes the eggs off the horse's hair, after the bot fly have sprayed them them onto the horse.

Bot flies don't even land on the horse, they buzz around (often driving some horses bonkers), take aim and shoot the eggs thru their tail shaft. There is sticky stuff on the eggs that make them stick to the horse's hair.

That sticky stuff, in turn, itches the horse --- the horse licks & bites to make the itch go away --- the warmth of the horse's saliva causes the eggs to release from the hair and go into the horse's mouth. The eggs don't wash off in the rain, it takes the temperature of saliva to release them. I have found washing their legs with tepid water then immediately using the bot knife, quickly removes the eggs.

Eventually, from the mouth, the eggs migrate into the horse's stomach and hatch into bot worms. Regardless of animal species, we all know worms are not good in any living thing.

The more eggs I scrape off my horses, the less chances of the vet finding bots in their fecal samples.

I know that was waaaaay TMI for a non-horse owner --- consider it useless horse trivia from your perspective - lol lol

I did confront the TSC manager and also district manager, who happened to be in the store that day. The DM actually told me to contact the home office; he had no idea I was going to do that anyway - lol lol I also like to make good use of those Italian hand signs - lol lol I am not Italian but was raised around them, so I learned a lot of X-rated things.

Did I ever mention I am multi-lingual in that I can swear in more than one language? lol lol lol lol
 
Thank you for the lesson in Scientificus equus - that seems like an awful lot of work just to keep an old hay-burner around the back 40, but then again what do I know - emptying the cat's litter pan causes me to swoon onto my Victorian fainting couch every time. :p

Bot flies sound like real little monsters - I hope you've had mainly success in dealing with them.

Oh, and to my way of thinking NOTHING is too trivial to learn, so thank you once again.

The district manager sounds like he just wanted to kick the problem upstairs so HE wouldn't have to deal with it - congratulations!

*multi-lingual swearing* You too?!? Isn't it great? :playful:
 
I live in the south as well, can't find summer clothes now and we are having a heat wave. It feels like mid-September and what are they selling in the stores. Winter jackets and boots. We need warm, fleece lined boots for about 2 weeks out of the year and that is only in the early morning and perhaps, in the evening.

Thanks for lesson on how to care for horses. I have learned the hard way, to buy seasonal things when I can at stores, even if I may not need them right away. Especially when I lived in small towns. I now live in a big city but don't care to drive all over the city looking for an item that should be stocked. So, either small town or big city, stores stock seasonally and you got to get the seasonal items early in the season. :)
 
It's the "dark side" of centralized computer controlled inventory systems. Oh, and modern management philospy states that the LAST thing you do is hire a manager who thinks for themselves! And the whole "seasonal" thing is 4-6 months off due to advance ordering, shipping and display "plan-o-grams" (those diagrams HQ sends the store showing them how to set up a section of shelving which never match the actual store but an average shelf section at HQ they use to create the "plan-o-gram." They started those back in the 70's and still have yet to get it right.

Then they wonder why so many of us order online from a deep discounter.
 

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