Most of my evening flights were uneventful, except every now and then, there would be that one flight when things would be shaken up a bit. We were flying from Denver to NYC with about 300 passengers onboard. One of the passengers must have flushed a diaper or other foreign object down one of the aft lavatories causing it to overflow and out into the aisle.
A couple of the F/A’s quickly cleaned it up and dried the area. An older woman needed to use the lavatory, but the other aft lavatory was in use, so she had to wait. The person in the other lavatory must have been in for quite awhile. The lady waiting was becoming anxious and kept telling the F/A that she had to go “NOW!”
The F/A finally knocked on the door and no one answered. She kept trying to get the person’s attention inside, but no answer. The F/A finally called us on the PA system up front and I sent the F/O back to see if he could get a response from inside. The F/O also got no response, so I told him to go ahead and make entry. (We have a way to unlock the door from outside.)
Once inside, the F/O found a man half laying on the floor and half hanging onto the sink. It was evident that the person had a medical emergency. Once I was notified of the situation, I called the nearest airport, which was Kansas City and was directed by the United Dispatcher to land and prepare for an onboard emergency evacuation, which we are trained to perform.
We later learned that the person had a heart attack, but did recover thanks to our quick thinking F/A team by using the onboard AED and oxygen. As for the rest of us, we were only 40 minutes late arriving in NYC and our F/A’s were all rewarded with a cash bonus of appreciation from United.
A couple of the F/A’s quickly cleaned it up and dried the area. An older woman needed to use the lavatory, but the other aft lavatory was in use, so she had to wait. The person in the other lavatory must have been in for quite awhile. The lady waiting was becoming anxious and kept telling the F/A that she had to go “NOW!”
The F/A finally knocked on the door and no one answered. She kept trying to get the person’s attention inside, but no answer. The F/A finally called us on the PA system up front and I sent the F/O back to see if he could get a response from inside. The F/O also got no response, so I told him to go ahead and make entry. (We have a way to unlock the door from outside.)
Once inside, the F/O found a man half laying on the floor and half hanging onto the sink. It was evident that the person had a medical emergency. Once I was notified of the situation, I called the nearest airport, which was Kansas City and was directed by the United Dispatcher to land and prepare for an onboard emergency evacuation, which we are trained to perform.
We later learned that the person had a heart attack, but did recover thanks to our quick thinking F/A team by using the onboard AED and oxygen. As for the rest of us, we were only 40 minutes late arriving in NYC and our F/A’s were all rewarded with a cash bonus of appreciation from United.