Well first off I was stylin', my favorite color deep purple. The first step was a ton of paperwork...and no credit check...oh yay me. I was even prepared with my motor vehicle record from USPS. This was the kind of thing I'm great at. Ask an English major to answer an open-ended question about why they're interested in the field...what? Only one page? I could keep going at least ten
Then I interviewed with a nice young lady. Soft spoken, but I've gotten lip reading down pat. Some of the questions
If you're faced with a client cursing and screaming?
Hey, it happens...my daughter will get herself wound up at Target. You just keep placating and backing towards the door. Calmly, reacting will only fuel the situation. And by the time you reach the car it's probably over anyway.
If you're driving and a client gets upset?
Well of course first thing is to concentrate on the road. Eesh, I raised five kids and I told her as much. If it escalates to peeing and puking yes you might need to pull over and address the problem.
I even aced understanding how to document meds. With hubby I have to know what he's taking. The doctors always seem mystified. Remember back in the day when your doctor knew what prescriptions you had? My daughter has given me the rest. If they say no there's always the next county which is a separate branch.