Back when I would patrol the highways and do a routine traffic stop for speeding, running a light, etc., I would always approach the driver with an open mind, if he/she would try to explain why it was they decided to violate the law. For example; If I stopped a person for going through a red light, I wouldn’t ask them why. However, if they offered an excuse “before” I wrote the citation, then I would allow them the opportunity to explain their actions and based on their story, then I would decide whether to cite the driver or not.
If they waited until after I wrote the citation to explain their actions, it would be too late. My Sgt. never liked it when we would tear up a citation. The citations are numbered, so he would always question why a number would be missing, if we would delete or tear up a citation.