Timewise 60+
Senior Member
After spending my last 25 years in business managing people, I learned one very critical thing about people who worked together. Many, if not most people, do not prefer talking face to face with many people you work with, especially if you did not particularly like them. I was amazed how many people would call a fellow employee that was just a short walk away. I even had folks who would call someone in the next cubical vs. talking face to face.
This fact contributed to people not working well together and even not liking each other. All of which sooner or later became a management problem. After observing this, but not really understanding the behavior, I worked with my management and a management consultant to understand this better and how best to deal with it. The resolution was tied to coaching employees to understand the behavior and why exactly it causes relationship problems in the workplace. Once they were trained well, I then set the expectation that they deal with one another face to face whenever possible. It worked wonders overtime...it never was 100%, but many of our staff really did change for the better.
I believe smart phone are contributing directly to how people develop relationships and do their day-to-day business. Of course, phoning is good for many calls like telling someone to meet you for lunch, or attend a meeting, etc. But when you get into conversations that require resolutions and/or agreement on issues or other potentially more personal topics...face to face should be required. If you are honest with yourself, you will agree that some topics are sensitive and easier to 'discuss' on the phone. You also, intellectually know that this same topic would best be discussed eyeball to eyeball......Right?
My experience is that in businesses most/ many people avoid the face to face most of the time. Accordingly, relationships in businesses are not as good as we all would like them to be. Of course it is never 100%, but it is a common problem in businesses....and even with family members...
This fact contributed to people not working well together and even not liking each other. All of which sooner or later became a management problem. After observing this, but not really understanding the behavior, I worked with my management and a management consultant to understand this better and how best to deal with it. The resolution was tied to coaching employees to understand the behavior and why exactly it causes relationship problems in the workplace. Once they were trained well, I then set the expectation that they deal with one another face to face whenever possible. It worked wonders overtime...it never was 100%, but many of our staff really did change for the better.
I believe smart phone are contributing directly to how people develop relationships and do their day-to-day business. Of course, phoning is good for many calls like telling someone to meet you for lunch, or attend a meeting, etc. But when you get into conversations that require resolutions and/or agreement on issues or other potentially more personal topics...face to face should be required. If you are honest with yourself, you will agree that some topics are sensitive and easier to 'discuss' on the phone. You also, intellectually know that this same topic would best be discussed eyeball to eyeball......Right?
My experience is that in businesses most/ many people avoid the face to face most of the time. Accordingly, relationships in businesses are not as good as we all would like them to be. Of course it is never 100%, but it is a common problem in businesses....and even with family members...