My take is that well run businesses with skilled managers tend to attract and hold onto good employees and succeed. Poorly run businesses and unskilled managers do not and eventually fail. A sort of "business darwinism".
I actually did leave feedback to their corporate site. They ended up calling me and I explained the situation. Sounds mean, but in reality it could save their store, since the lack of service I experienced would ultimately cause them to close. They sort of offered me compensation but I did not take it, since I did not lose any money.
