I watched an Uber driver drop off food at someone’s front door

Messy said:
May they tell them to shut up or refuse to deliver?

This is from the Netherlands. Do you have something similar?

Setting boundaries for rude behavior: Delivery drivers have the right to expect a safe work environment. In the event of verbal abuse, threats, or extremely rude behavior from customers, delivery drivers can stop the delivery and contact their platform's support department.

Platform policies: Platforms like Deliveroo, for example, specifically ask their partners (restaurants) to treat delivery drivers respectfully and to report harassment immediately. While the focus is on a good customer experience, there is a growing awareness that delivery drivers are human and should be treated with respect.

They should just blacklist such people. Big mouth? Bye. Go to the shop yourself.
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I'm sure they do blacklist anyone who is threatening etc.. but I'm talking about rudeness... making the rider wait ..in the case of one guy in the documentary...waiting 15 minutes for them to open the door, even tho' they knew his ETA.. and he text them when he got there.. he couldn't ring their bell because they lived behind locked gates.. but this was a common theme.... /people would also just snatch things out of the hands of the rider.. no, thank you..nothing...
 
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Bretrick said:
then get back in his car and drive off.
What a poor business model. Surely they can knock and let the person know their food is here?
Seems like we, the public are allowing reduced service.
I suppose that the recipient can track when the driver has arrived?
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That seems to be increasingly common I've opened the door to find that a delivery has been made with no notice given.
We used to have Deliveroo & Menulog but now we oinly have UE & DoorDash. DoorDash make you give them a PIN on handover. I did once see an item on a menu for $AUD 29.00 on UE while it was $AUD 21.00 with Menulog!
 
hollydolly said:
I'm sure they do blacklist anyone who is threatening etc.. but I'm talking about rudeness... making the rider wait ..in the case of one guy in the documentary...waiting 15 minutes for them to open the door, even tho' they knew his ETA.. and he text them when he got there.. he couldn't ring their bell because they lived behind locked gates.. but this was a common theme.... /people would also just snatch things out of the hands of the rider.. no, thank you..nothing...
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They should blacklist those or treat them like the delivery companies do. Just dump it there if they already paid or leave or don't make paying afterwards an option. Then the stray dogs at least have some good food if they're too lazy to pick it up.
 
Found this on Linkedin from an owner of a company with drivers. This is what they should do with all these rude people.

Arrogant customers? Get rid of them. I'm sick of it. A while back, I got a call from a driver about a customer. It's usually always positive, but this call was a bit different: "Ruben, the customer wasn't being nice to me. It felt a bit like he was belittling me and that I should just hurry up. It really didn't feel right." It's terrible that some people think they can do anything just because they're paying for something. I absolutely can't stand injustice. I called the customer and told him we won't tolerate this. He should find another company. (Don't get me wrong, 99% of customers are great.) The customer is king, but let's please treat each other fairly.
 
Unfortunately most businesses now don't believe the Customer is King... once upon a time the Customer was always right was somethimg we worked towards and for in retail when I was young... .... but not now... businesses are by and large just in it for as much profit as they can muster regardless of who they trample over...

I worked in jewellery retail... Fast fashion ( Boutique) retail... Hardware retail.. Grocery retail ( high end supermarket) , and finally as the wages clerk for FW Woolworth... all before I was 25... and went into a different type of job completely

It mean that I had experience of every type of cutomer.. from the very rich .. to Young fashionista to the average consumer

There was only one time a customer was extremely rude to me.. and that's when I worked in a high end Supermarket ... she was completely in the wrong.. and altho' I was always polite to them, she was very rude, and demanding .. my boss took her side.. because in those days ''The customer was always right''... and he tore me off a strip right there on the shop floor.... so I not so politely told him where to shove his job.... he wasn't expecting that.. and looked very sheepish.. however I wasn't about to be told off so publicly for something that wasn't my fault .. and risk that happen again... so I walked out.. , I never regretted it...

If he hadn't told me off that day I might still have carried on working in retail instead of the career I eventually did have in the TV & film production industry ..so there was a silver lining...
 
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I have never used any type of delivery for groceries/food/etc. The local grocer has offered delivery for a number of years but it is done by their employees. Maybe now there are outside companies doing that? IDK.

Being rude to service people is wrong and unnecessary. It speaks to the type of person they are. I am astonished to hear all of this. What is going on in today's world??
 
Because the lifestyle of my grown children is a much more rapid pace with activities stacked too the ceiling I see these things done. Ordering groceries either to drive up and have them loaded into their car or ordering groceries as well as meals delivered to the doorstep. Now in my retirement years I enjoy browsing at the grocery to fill the list my wife has given me to fill.

I know I buy some things not on the list and I get fussed at for that at times, but I get my steps in. Also I sometimes find alternative items that are more pleasing, I pick out the bananas that look better, and I select a treat that I know my wife will enjoy. She loves having some of the out of season fruits or veggies that I spot for her.
 
hollydolly said:
Unfortunately most businesses now don't believe the Customer is King... once upon a time the Customer was always right was somethimg we worked towards and for in retail when I was young... .... but not now... businesses are by and large just in it for as much profit as they can muster regardless of who they trample over...

I worked in jewellery retail... Fast fashion ( Boutique) retail... Hardware retail.. Grocery retail ( high end supermarket) , and finally as the wages clerk for FW Woolworth... all before I was 25... and went into a different type of job completely

It mean that I had experience of every type of cutomer.. from the very rich .. to Young fashionista to the average consumer

There was only one time a customer was extremely rude to me.. and that's when I worked in a high end Supermarket ... she was completely in the wrong.. and altho' I was always polite to them, she was very rude, and demanding .. my boss took her side.. because in those days ''The customer was always right''... and he tore me off a strip right there on the shop floor.... so I not so politely told him where to shove his job.... he wasn't expecting that.. and looked very sheepish.. however I wasn't about to be told off so publicly for something that wasn't my fault .. and risk that happen again... so I walked out.. , I never regretted it...

If he hadn't told me off that day I might still have carried on working in retail instead of the career I eventually did have in the TV & film production industry ..so there was a silver lining...
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I feel that your opening words some up a lot more than we realize. The customer is rarely king and more times we almost feel like we are an inconvenience. It is one of the reasons I like to go to Chik-fil-a and Public grocery store. At the former they go out of their way to help with my order with a smile. At the later when I ask where an item is located they actually take me to the location of the product, and if the shelf is empty they go to the storeroom bring more out.

Compare that to group of staff in a big box store milling about in idle conversation who are offended by your interuption when you ask a question. How about that cashier who can't handle the math when you provide coins and currency that allows you to get change in a manner convenient to yourself. Quite honestly I don't remember the last time a cashier actually counted out my change as I was taught when I was in elementary school.
 
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