Korean Air Actions Over Serving of Macadamia Nuts Causes Criticism

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Plane forced to return to gate over the improper serving of macadamia nuts. http://www.bloomberg.com/news/2014-...-as-macadamia-outburst-prompts-criticism.html

Heather Cho, daughter of Korean Air Lines Co. Chairman Cho Yang Ho, resigned after her decision to remove an employee from a plane over the service of macadamia nuts created a public backlash.Cho, 40, had been the vice president for cabin service and catering at the Seoul-based airline. Her father presided over the meeting of directors that accepted her resignation, the carrier said yesterday.

“I apologize to the customers and the public for causing social issues and to those who have been hurt by my actions,” Heather Cho said in the statement. “I will take full responsibility and resign from all my positions.”

Her actions were criticized by South Korea’s Dong-A Ilbo newspaper in an editorial yesterday saying they were an example of the “sense of privilege” felt by families running the country’s chaebols, or business conglomerates.

“Heather Cho had to resign to put out the immediate fire,” said Park Ju Gun, president of corporate watchdog CEOSCORE in Seoul. “Once this dies down, she’ll probably come back. As long as ownership and management aren’t separated in companies, this will continue to happen.”
 


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