No one will believe this. The problem was the very first thing I tried, and the one I thought was stupidest---delinquent bill!!!
IF (you don't want details
) GO TO 10
I had already called AT&T Tuesday, and they assured me my bill was paid up to date. I've been on autopay for years. This made no sense anyway. Why would I get partial service?
Found all this out by accident when I called AT&T TECHNICAL SUPPORT this afternoon. This time a nasty prerecorded message said,
'You have an upaid balance of $XXX, would you like to pay this right now by credit card or a bank draft? Please answer "YES" or "NO". If the answer is "No" please hang up!'
So uncool. :lol:
Called back to BILL PAY Support. After they convinced me it wasn't a mistake I paid it, and as soon as I hung up the phone, everything was working fine!
They called back this evening to explain what happened and how they were going to fix it. Turns out when I changed over from DSL to fiber optics, 4+ months ago, they created another separate account with just $40/month for the AT&T internet service (Uverse). They were supposed to modify and transfer the old billing account (DSL, house phone and Direct TV) over to that new account, but didn't. I was unaware of this new account, so did not put it on autopay (or ever pay it), and they have been charging me for the old DSL all along.
They are going to send a $255 refund check, reduce the $40 to $30 (permanent), and lower the house phone bill from $38 to $19. :shrug:
Except for that nasty message from TECHNICAL SUPPORT, I thought they were very nice.
This is mostly my fault. So much mail comes from AT&T, I've quit opening the stuff, and hate checking bills online. Checking bills just keeps you upset all the time, and makes you cranky.
10 CONTINUE
Meanwhile the heater went out on the truck this afternoon. Not the fan, just the heat---intermittent hot and cold. Only 24 days left in this year. I'm going to force myself to crawl over the finish line to 2018. One shot of Old Crow, straight, and now I'm ready for the next little challenge.
Bring it on!