Not receiving bank statements

I do EVERYTHING on-line and have for many many years. Its safer, faster and vastly more reliable than paper sent through the mail. Besides that, it saves trees. With TLS (https://) protocol which all banks, all financial institutions and the entire civilized world currently uses for secure communication via the Internet, 'hacking' is literally impossible. TLS encryption and its predescessor, SSL encryption has never been cracked. Ever. Its like an impenetrable armored steel pipe encloses everything sent between your web browser and your bank or financial institution's web server. Even if someone can somehow get inside the pipe, they can't decrypt the information. Moreover, all the data in my Windows 10 and Windows 11 machines is full disk encrypted with Bitlocker. Even if somebody steals my computers or I forget and leave one of them at Starbucks, they can't access any of my data. As long as I power them down before I leave home.
 

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debodun said:
I phoned the bank's main office and told them what happened. They only re-iterated what the branch manager told me - that I should be receiving mailed statements - nothing was changed on my account.

If I start to back track at the post office, they likely can't give me a reason either - after all, they probably sort thousands of pieces of mail every day. From time to time I get other people's mail in my box, but this is a rare event. I just shove it back in the mail slot in the lobby.

It is also mystifying why suddenly it was 2 months in a row - I could see it for one month if my mail was accidentally misdirected at the PO. Also, it started after October. Usually if there's a change in bank policy, it starts in a new year and customers would be notified of any changes.
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Are you sure it's 2 months? You haven't received one since Oct. Did you get one in Oct? If you did, then maybe the one for December wasn't sent out yet and only the Nov one is missing.

In which case, I think you lost it....maybe dropped it on your way out of the P.O., or in the parking lot, or your car. Did you look around in your car really good?
 
Find out if the bank changed the envelope size of their statement mailer. My bank suddenly did that and customers thought it was just another insurance request. They were throwing them out. Yes it happened to me too.
 

Murrmurr said:
Are you sure it's 2 months? You haven't received one since Oct. Did you get one in Oct? If you did, then maybe the one for December wasn't sent out yet and only the Nov one is missing.

In which case, I think you lost it....maybe dropped it on your way out of the P.O., or in the parking lot, or your car. Did you look around in your car really good?
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If there's no activity on an account there is no statement. Coming into this conversation late...
 
I realize you don't want online banking but you should consider putting the mobile banking app on your phone, or home computer.

Online access is a great way to be able to monitor your account, even if you never use it for transactions. Your current situation is a perfect example, two months without a paper statement for you to check is two months someone could have been draining your account.

The instant you didn't get your monthly statement you should have been checking your accounts, and doing that online is a great tool to have. Now that you have a concern because of no statements you should check your accounts daily for fraudulent activity, for your own peace of mind. Doing that online sure beats calling or driving to the bank everyday.
 
debodun said:
I suddenly realized that I haven't received a monthly bank statement since October. This alarmed me because when it happened to my uncle, someone had hacked his account and cleaned him out. His statements were being mailed to another address.

I went to the bank today and had them check what address they had for me and it checked out - nothing had changed. The clerk also printed out the missing statements. Everything checked out there, also. Nothing withdrawn that wasn't normal.

I asked him why I am not receiving the statements and he replied that there is no reason I shouldn't be getting them. Any theories?
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Tell them to make sure they are mailing them every, yes every month. However, really glad no one had hacked his account.
 
debodun said:
I don't trust doing banking Online. If I have a virus or spyware, my account can get hacked.
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i have been doing it some 15 yrs with no problem, even get my statements online. i have several autopay things set up. I reconcile my account a couple of times a week because i can see all activity online. Daughter and i have same bank and she does same--never had a problem.

If you have a good software protection plan (we use TrendScan it even alerts to to clickbait ads designed to look like 'news' on browser feeds) you are more at risk from an institution (Bank, Credit Card Co, place you frequently shop online) being hacked than personally, especially if you follow simple safety protocols when checking emails---just because an email purports to be from an company you do business with does not mean it. Usually a close look at "To/From/CC " lines can reveal it's fake and i don't even open it. And if it's claiming some problem with account, i go to account thru my usual bookmarks not a link in the email. Every time it has turned out to be nothing wrong with my account just someone trying to get my info by having me go to the cloned site.

1 time someone used my Debit Card #but they didn't get it online. Bank noticed with one of the charges i caught the other. Money was replaced and new card issued.
 
Pepper said:
If there's no activity on an account there is no statement. Coming into this conversation late...
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Really? There's activity on mine every month, so I wouldn't know, but now that I think about it, my mom's bank stopped sending statements after she died...she didn't have anything on auto-pay or auto-transfer but she did have money in the account.
 
I would talk to my mail carrier if I were you. Do you have the same one most of time? Maybe he or she can track it down or be on lookout for it when it is supposed to come.
 
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