Dear Diary
Thank you for yesterday
.....even with the little wrinkle
Our fisherman son and his two girls came over for a little backyard BBQ,
and the first of a few memorials for our son
Lots of memories shared
Great memories
The girls really enjoyed the poly pool
Had a hard time getting 'em out of it t'wards the evening
Almost didn't have it, as the local hardware store seemed to have their inventory disappear on 'em
It's a bit large to haul home in our pickup, so I had it delivered
Only, it didn't get delivered...right away
Got a call around noon yesterday
'Sorry, we can't find it'
Heh, it was there when we bought it a few days ago
Whipped down to the store to find out what happened
They were very nice and and accommodating
'We'll upgrade to the bigger pool for the same price and deliver it within the hour'
That was nice
I emailed 'em a little note last night;
Hi Guys-
I just wanted to say thank you for the positive responses to our little non delivery event today.
Your quick action enabled us to go ahead and have a great back yard memorial for our son that passed away a few days ago.
It also made it possible for our epileptic granddaughter to play in that pool.
(No thin edges to bang her head on in case she had a seizure)
I do understand how these things happen, as I managed inventory transactions for the last 30 years of my career.
The lady that I first talked to about our dilemma was quite responsive.
I noticed her name tag had the word ‘Lead’ on it.
Russ, the manager, was tops, and eager to find resolution that would satisfy us.
Perry, the delivery guy, a very nice man, also intent on customer satisfaction.
Heh, I would, however, like to see a transaction history print out on that item.
It’d be interesting to see as to how this came about.
I imagine, if I had to guess, the inventory was off, showing more than what was physically in stock.
But, seems procedure would dictate putting a tag of some sort on that pool to keep these things from happening……
Anyway, thanks again for the quick follow through.
Rgds
Gary O’