I am so frustrated. I have been awaiting a call from a sleep study company for an at-home test ordered by my physician. I got the call today and "spoke" (I use that lightly) to someone with such a thick accent, I could not understand her. I asked over and over again for her to repeat what she said and finally asked to be transferred to someone else. After holding for a while, I was transferred....to someone who was even harder to understand.
I'm not deaf and I'm not unreasonable, but if I can't understand what someone is saying, it's not doing any good to talk with them. I'm getting used to having problems understanding the representatives who are probably calling from another country and almost always, we can work something out with my asking them to speak slowly and, if needed, to spell out what they are saying. I'm polite and they're polite and we can get 'r done with patience. Not this time, though.
So, I hung up and called the company on the telephone number I was provided on my paperwork. The "automated assistant" was very clear, but when I was transferred to a rep, it was the same old story. Once again, I asked to be transferred, was put on hold and nobody ever came back. Finally, I got an automated message that "all representatives were busy" and to leave my name and number and someone would call me back. I did so and explained on the message what my problem is.
Waiting for a call-back. Wanna bet on what my odds are in getting someone I can understand? Or even getting a call-back?
As I said, I'm not a cranky old lady who's looking for something to complain about (well, that's not altogether true, I am cranky about this) and I'm willing to work with someone, but this is pushing the envelope.
If nothing is resolved today, I'll call my doctor's office and see if they can help me with this. Luckily, this isn't anything urgent.
Rant over. Your regular programming will resume.... "Two sleepy people and a sleep-testing representative walk into a bar...."
